Elju Pokhrel
HAMILTON,ON
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/ Waiter
Everest Tandoori Kitchen
Hamilton
09.2023 - 07.2024
- Developed an understanding of customer needs and provided excellent customer service
- Effectively communicated with customers to ensure satisfaction with orders Monitored customer satisfaction levels and provided quality service
- Greeted and seated guests, took orders, and served food and beverages followed all health and safety regulations to ensure a safe and sanitary work environment.
Server
Shehnai Restaurant
Hamilton, ON
11.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Member/ Customer Service
Tim Hortons
Fairview at Burlington Go station
05.2024 - 04.2025
- Provided excellent customer service by warmly greeting guests, taking orders, and ensuring a positive dining experience.
- Demonstrated menu knowledge and assisted customers in making informed choices.
- Accurately relayed customer orders to the kitchen, ensuring timely delivery.
- Set up and maintained tables, ensuring they were properly set and clean.
Education
Diploma - Civil Engineering Technician
Mohawk
01.2025
Skills
- Cash Handling & POS operation
- Food Safety & hygiene knowledge
- Fast learner & adaptable
- Excellent Communication skills
- Works well independently or as a part
- Microsoft Office and Typing Skill
- Attention to detail
Languages
English
Professional Working
Certification
- Smart Serve
- WHMIS
- Food Handling Certification
- First Aid and CPR
Availability
- Full-time
- Available to start immediately
Timeline
Team Member/ Customer Service
Tim Hortons
05.2024 - 04.2025
Server
Shehnai Restaurant
11.2023 - 06.2024
Server/ Waiter
Everest Tandoori Kitchen
09.2023 - 07.2024
Diploma - Civil Engineering Technician
Mohawk