Years of experience
Eljesa Caka
Burlington,ON
Summary
McMaster University graduate with a Bachelor of Arts in Sociology, and over 5 years of experience in customer-facing roles across retail and hospitality. Known for strong organizational skills, clear communication, and the ability to remain composed in fast-paced environments. A dependable and adaptable team player with a proven track record of delivering exceptional service, resolving issues with professionalism, and maintaining high standards of accuracy and integrity. Eager to apply transferable skills in an administrative or office support role to gain meaningful experience and contribute to a collaborative workplace.
Overview
6
6
Work History
PT Sales Associate
Ever New, Dynamite, Winners
Burlington, ON
09.2019 - Current
- Provided exceptional customer service by assisting clients with styling advice and product selection.
- Managed front-end operations, including scheduling, handling cash, and coordinating with management on daily priorities.
- Met and exceeded personal and team sales targets.
- Maintained store visual standards through merchandising and stock replenishment.
- Processed sales transactions accurately using POS systems.
- Participated in regular stocktakes and inventory management.
- Assisted customers in selecting merchandise and providing product knowledge.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Collaborated with team members to achieve daily sales targets.
Hospitality / Food Service
The Keg Steakhouse & Bar, McDonald's
Burlington, ON
11.2018 - 01.2023
- I greeted and assisted 400–500 guests daily, managing both in-person and drive-thru service with efficiency and professionalism.
- Scheduled and organized 50+ reservations per day via phone and online systems, demonstrating strong communication and time-management skills.
- Handled customer payments accurately using POS systems, and maintained a high level of service during peak hours.
- Fostered positive guest relationships through attentive, personalized service, and proactive issue resolution.
- Supported front-of-house operations by coordinating with servers and management to ensure smooth dining experiences.
- Maintained cleanliness and readiness of dining areas and restrooms by consistently upholding health and safety standards.
- Collaborated with team members to execute seamless service during high-volume periods and shift transitions.
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON06.2025
High School Diploma -
Dr. Frank J Hayden Secondary School
Burlington, ON06.2021
Skills
- Technical: proficient in Microsoft Office (Word, Excel, Outlook, Teams)
- Communication: Strong verbal and written communication; client-focused with excellent problem-solving abilities
- Organization: Highly detail-oriented, dependable, and efficient in multitasking and prioritizing tasks
- Interpersonal: Approachable, adaptable, and committed to maintaining confidentiality and professionalism
- Teamwork and collaboration skills
- Strong work ethic
- Policy and procedure adherence
- Positive and professional
Languages
Fluent English and Albanian
Affiliations
- Member, McMaster Sociology Society – Participated in peer study sessions, organized student events
- Volunteer, McMaster Welcome Week Team – Helped coordinate events and supported first-year student transition
- Fitness & Wellness – Regularly engage in yoga, strength training, or running to maintain discipline and balance
- Cultural Exploration – Enjoy learning about different cultures through travel, cuisine, documentaries, and books
Accomplishments
- Honor Roll Student – Consistently recognized for academic excellence throughout high school
- Recognized for Customer Service Excellence – Received positive feedback from customers and supervisors for professionalism and helpfulness
References
References available upon request.
Timeline
PT Sales Associate
Ever New, Dynamite, Winners
09.2019 - Current
Hospitality / Food Service
The Keg Steakhouse & Bar, McDonald's
11.2018 - 01.2023
Bachelor of Arts - Sociology
McMaster University
High School Diploma -
Dr. Frank J Hayden Secondary School
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