Isaac Elizondo
Toronto,Canada
Summary
Dedicated and personable professional with over 8 years of experience in the hospitality industry as a waiter, coupled with extensive customer service expertise in a call center environment. Adept at managing high-volume, fast-paced settings while delivering exceptional service and maintaining a positive attitude. Proven track record of effectively resolving customer issues, enhancing guest experiences, and ensuring operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service and Technical Support
Teleperformace
06.2019 - 03.2024
- Handle incoming calls from AT&T & Comcast customers in the USA to effectively solve issues, complaints, and inquiries
- Provide exceptional customer service with a focus on achieving first-call resolution
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Exhibit attentive, memorable, and empathetic interactions, reflecting our commitment to quality service.
Restaurant Waiter
IHOP
01.2016 - 05.2019
- Maintain menu knowledge, take orders, and deliver food and drinks in a timely manner
- Make menu recommendations to guests
- Handle cash and process payments
- Ensure excellent guest experience
- Assist in the training of new servers to ensure consistency in service
- Set up and clear tables efficiently to maintain a clean dining environment.
Restaurant Waiter
Italianni's Restaurant
08.2011 - 12.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Restaurant Waiter
Bennigan's Restaurant
02.2008 - 03.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Diploma - Computer Programming
Seneca Polytechnic
North York, Ontario12.2025
Skills
- Problem Solving
- Customer service
- Ability to Work in a Team
- Process improvements
- Order Taking
- Service Quality
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Smart Serve Certificate Ontario
- Food handlers certificate Ontario
Timeline
Customer Service and Technical Support
Teleperformace
06.2019 - 03.2024
Restaurant Waiter
IHOP
01.2016 - 05.2019
Restaurant Waiter
Italianni's Restaurant
08.2011 - 12.2015
Restaurant Waiter
Bennigan's Restaurant
02.2008 - 03.2011
Diploma - Computer Programming
Seneca Polytechnic
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