Elizeth Jaimes-Cornejo
Citrus Heights
Summary
Adept at fostering community partnerships and enhancing family well-being, I leveraged skills in client documentation and teamwork to significantly increase program participation rates at Twin Rivers Unified School District. Recognized for exceptional time management and a strong commitment to child welfare laws, I consistently exceed performance metrics, demonstrating reliability and attention to detail in high-stakes environments.
Professional with strong background in family support services, prepared to make significant impact. Known for effective team collaboration and adaptability to changing needs. Skilled in case management, crisis intervention, and resource coordination. Reliable and results-focused, ensuring positive outcomes for families and communities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Services Worker III
SETA Head Start
11.2018 - Current
- Responsible for front office administrative tasks (answer phone calls, greet visitors, maintain student records, filing)
- Responsible for full enrollment at site level.
- Case manage 48 student/families.
- Enter student/family data (immunizations)
- Prepare reports as needed.
- Provide culturally sensitive services to diverse populations, ensuring equitable treatment for all clients served in the program.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of family services.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Improved family well-being by assessing needs and connecting them with appropriate community resources.
Family and Community Liaison
Twin Rivers Unified School District
08.2017 - 09.2018
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Strengthened community partnerships by organizing and attending collaborative events.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Increased awareness of community resources by creating and distributing informative materials and conducting outreach activities.
- Responsible for orientations and tour of school/classroom.
Family Resource Aide/Parent Educator
Child Abuse Prevention Center
08.2016 - 08.2017
- Responsible for recruitment and facilitation of the Nurturing Parenting 16 week workshop
- .Administer assessments before and after workshop completion.
- Developed strong relationships with families through consistent support and encouragement in their parenting journey
- Participated in professional development activities, staying current on best practices and emerging trends in education.
- Prepared necessary instructional materials for daily lessons, enabling efficient transitions between activities within the classroom setting.
Youth Mentor
Child Abuse Prevention Center
01.2016 - 08.2016
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Coordinated with parents, teachers, and other stakeholders to ensure consistent support for the youth''s overall development.
- Organized educational field trips to expose youths to new experiences, broadening their perspectives on various subjects.
- Evaluated progress regularly through feedback surveys from both mentors and mentees, allowing for continuous improvement of the program structure.
- Kept case files updated, accurate and aligned with requirements.
Customer Service Representative
Gatco, INC
09.2014 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Retail Customer Service Representative
Global Valley Network/Frontier Communications
05.2007 - 01.2013
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Maintained a clean and organized store environment for optimal shopping experience.
- Assisted customers in making informed purchase choices and selecting products.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Del Puerto High School
Patterson, CASkills
- Professional boundaries
- Child welfare laws
- Eligibility determination
- Client interviewing
- Case recordkeeping
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Reliability
- Client documentation
- Microsoft Office Suite
Certification
Family Development Credential
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Family Services Worker III
SETA Head Start
11.2018 - Current
Family and Community Liaison
Twin Rivers Unified School District
08.2017 - 09.2018
Family Resource Aide/Parent Educator
Child Abuse Prevention Center
08.2016 - 08.2017
Youth Mentor
Child Abuse Prevention Center
01.2016 - 08.2016
Customer Service Representative
Gatco, INC
09.2014 - 02.2015
Retail Customer Service Representative
Global Valley Network/Frontier Communications
05.2007 - 01.2013
Family Development Credential
High School Diploma -
Del Puerto High School
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