Summary
Overview
Work History
Education
Skills
Languages
Cooking, organization of holidays and decorations.
Timeline
Generic

Elizaveta Iakubovskaia

Armstrong,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 5 years of experience in business planning, operations and team management. Strong leadership and team-building skills.

Overview

13
13
years of professional experience

Work History

Assistant Director

Vkusno I Tochka
09.2019 - Current
  • Created and updated records and files to maintain document compliance.
  • Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
  • Managed budget allocation for the Admissions Office, ensuring funds were appropriately distributed for staff salaries, recruitment events, and marketing materials.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Double-checked product pricing and displays.
  • Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
  • Oversaw cash handling activities ensuring accuracy and security during transactions.
  • Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
  • Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
  • Reported problems with employees, products or service to store manager.
  • Checked employee break times and schedule adherence.

Customer Service Supervisor

Sberbank
10.2011 - 05.2012
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Completed bi-weekly payroll for 70 employees.

Education

Bachelor of Science - Economics, Management, Accounting

Volgograd State Technical University
Prospekt Imeni V.i. Lenina, 28, Volgograd, Russia
05.2018

High School Diploma -

Secondary General Education School
Ulitsa Dzerzhinskogo, 40, Volgograd, Russia
05.2011

Skills

  • Staff Management
  • Creative Direction
  • Strategic Planning
  • Data Analysis
  • Business Administration
  • Employee Relations
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer Service
  • Documentation And Reporting
  • Decision-Making
  • MS Office
  • Professional and Courteous
  • Interpersonal Relations
  • Budget Administration

Languages

Russian
Native or Bilingual
Sign Language (Russian)
Native or Bilingual

Cooking, organization of holidays and decorations.

I'm passionate about cooking, organizing holidays, and creating decorations, hobbies that I engage in very often and absolutely love. Cooking for me is more than just preparing meals; it’s a creative outlet that allows me to experiment with new flavors and techniques, bringing joy and comfort to those I cook for. I take great pleasure in exploring different cuisines and tweaking recipes to add my personal touch.

Organizing holidays is another area where I thrive. I love the entire process, from coming up with a theme to sending out invitations and planning the menu. It's exhilarating to see an event come together, especially when I can make it special and memorable for everyone involved. I pay close attention to every detail, ensuring that each element reflects the occasion's spirit and adds to the overall ambiance.

As for decorations, I find joy in transforming spaces to fit the mood of any celebration. Whether it’s crafting handmade decor or arranging flowers, I aim to create an atmosphere that complements the event. I'm always on the lookout for new and innovative ways to decorate, making each event unique and personal.

Timeline

Assistant Director

Vkusno I Tochka
09.2019 - Current

Customer Service Supervisor

Sberbank
10.2011 - 05.2012

Bachelor of Science - Economics, Management, Accounting

Volgograd State Technical University

High School Diploma -

Secondary General Education School
Elizaveta Iakubovskaia