Eliza Faye Robinson
Victoria,BC
Summary
Working with Indigenous people and assisting them in achieving success in life is a passion of mine. I'm an extremely driven worker that is eager to try new things. Strong work ethic, flexibility, and outstanding social skills. Skilled at picking up new abilities fast and functioning efficiently without supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guardian/Crew Mate
Lyackson First Nation
07.2024 - Current
- Leey'qsun Island maintenance
- Participation in marine eco-system projects
- Supporting land and marine security patrols
- Assisting with community event preparation/break-down and traditional food distributions
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Project Coordinator
Shana Consulting
05.2020 - Current
- Strategic Consultant, Negotiator and Community Engagement Facilitator
- Demonstrated ability to work independently, take initiative, manage multiple priorities, and seek assistance as required
- Prepared reports, presentations, briefing notes, tracking tools, agenda planning and travel arrangements to support Project Manager on implementation activities and for project monitoring
- Coordinated calendars, travel, meeting, and event arrangements
- Maintained regular communication and timely reporting with communities and elders, and fostered stakeholder relationships and functions
- Managed over 50 calls per day
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Administrative Assistant and Project Coordinator
South Island Indigenous Authority (SIIA)
05.2023 - 03.2024
- A planning organization, supporting the South Island journey to regain jurisdiction over child and family services
- Built connections with Elders, Healers, Chiefs, Knowledge Keepers, Stakeholders and local First Nations Communities
- Worked with the language and the teachings of the Longhouse
- Took notes, and distributed meeting notes, agendas, and meeting packages
- Ran errands as required, ordered office supplies, and maintained office equipment as needed
- Drafted, initiated, revised, edited, and proofread reports, policies, and correspondence
- Maintained physical and electronic filing systems for various reports
- Knowledge working with Outlook, Word, Excel, PowerPoint, and Teams to produce materials for internal and external meetings.
Nanny
Dales Family
08.2021 - 08.2023
- Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop
- Responsible for 3 children daily (ages 3-7)
- Provided morning, afternoon, and evening meals to children
- Bathed, dressed, and helped with teeth brushing as part of everyday routine
- Maintained sleeping, eating and school schedules for children
- Provided transportation to and from school
- Maintained perfect driving record
- Planned outings, overnights, and activities
- Promoted language development skills through reading and storytelling.
Administrative Assistant
Lyackson First Nation
09.2020 - 03.2023
- We are a nation, building a nation
- We, the Lyackson of this generation, understand the responsibility of our heritage and work in the present
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Reviewed completed reports for proper formatting, grammar, and sentence structure
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Manager
Residential Tenancy Branch
06.2018 - 02.2020
- The BC government agency that administers the Residential Tenancy Act
- Handled telephone inquiries, greeted, and directed clients appropriately, and provided information of a general nature
- Maintained computer and physical filing systems including printers, copiers, and fax machines
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and directors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance
- Managed office operations while scheduling appointments for department managers
- Coordinated special projects and managed schedules
- Resolved administrative problems
- Managed time and leave entries and expense reports.
Sales Receptionist
Vancouver Island Fitness
08.2015 - 05.2018
- Provides assistance to all members in a safe and helpful manner on basic use of equipment and interpretation of Fitness Center policies
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier
SportChek
05.2014 - 08.2015
- Canada's health and wellness destination for looking well, feeling well, and performing well
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Used POS system to enter orders, process payments and issue receipts
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonald's
10.2011 - 04.2014
- The world's largest fast food restaurant chain
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Worked front counter, drive-thru and other areas
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
- Replenished condiments, beverages and supplies while maintaining the cleanliness of service areas.
Education
Indigenous Studies (IST) -
Camosun College
Victoria, BC04.2026
Skills
- Communication skills
- Time management
- Bilingual
- Leadership
- Organizational skills
- Office experience
- Conflict Resolution
- Relationship Building
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Serving It Right
- FOODSAFE Level 1
- FOODSAFE Level 2
- First Aid at Home
Awards
- Honour Roll (Grade 9 - 12)
- Hemasaka Aboriginal Nations Scholarship
- Indigenous Mini-U Camp Ambassador
- Indigenous Student Ambassador (Canada Revenue Agency)
Timeline
Guardian/Crew Mate
Lyackson First Nation
07.2024 - Current
Administrative Assistant and Project Coordinator
South Island Indigenous Authority (SIIA)
05.2023 - 03.2024
Nanny
Dales Family
08.2021 - 08.2023
Administrative Assistant
Lyackson First Nation
09.2020 - 03.2023
Project Coordinator
Shana Consulting
05.2020 - Current
Office Manager
Residential Tenancy Branch
06.2018 - 02.2020
Sales Receptionist
Vancouver Island Fitness
08.2015 - 05.2018
Cashier
SportChek
05.2014 - 08.2015
Crew Member
McDonald's
10.2011 - 04.2014
Indigenous Studies (IST) -
Camosun College
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