Elizabeth N Kamau
Summary
Organized and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Administrative Compliance Officer
National Social Security Fund-Kenya
2013.05 - 2023.07
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
Food Counter Attendant (Part Time)
Java House-Nairobi.
2021.03 - 2022.07
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Managed multiple tasks in high-volume environment.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored food supplies and notified management to restock limited inventories.
- Processed customer orders and accurately entered into order system.
- Processed payments for orders and provided customers with change.
- Arranged tables and chairs for special occasions and events.
Administrative Assistant & Receptionist
Kamareel Investments LTD
2011.01 - 2013.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Arts - Sociology Major
The Catholic University of Eastern Africa
Kenya10.2011
Skills
- Customer service
- Able to effectively handle multiple tasks simultaneously
- Handling Complaints
- Teamwork and collaboration
- Billing and Payment Processing,phone orders and Cash Handling
- Sales Transaction Management
- Able to work in both independent positions with minimal supervision and as a successful team member
- Excellent interpersonal & customer service skills
Voluntary Background
2010-2011 Youth Initiative Canada-Kenya
2009– 2009 Dagoretti Girls Rehabilitation School-Kenya
PROFESSIONAL DEVELOPMENT TRAININGS
- ISO 22301:2019 Business Continuity Management Systems Implementation Course (2020)
- ISO 9001:2015(Quality Management Systems), ISO 27001:2013(Information Security Management Systems), ISO 30401:2018(Knowledge Management Systems) Internal Auditor's Course (2019)
- ISO 9001:2015(QMS), ISO 27001:2013(ISMS), ISO 30401:2018(KMS) & ISO 9004:2018 (Guidance to achieve sustained success) Implementation Course (2019)
- Marketing & Debt Management Course (2018)
- Social Marketing and Relationship Management (2017)
- Integrity Assurance Officers Training (2017)
- ISO 9001:2015(QMS) Quality Management Systems Implementation Course (2017)
References
Available upon request.
Timeline
Food Counter Attendant (Part Time)
Java House-Nairobi.
2021.03 - 2022.07
Administrative Compliance Officer
National Social Security Fund-Kenya
2013.05 - 2023.07
Administrative Assistant & Receptionist
Kamareel Investments LTD
2011.01 - 2013.05
Bachelor of Arts - Sociology Major
The Catholic University of Eastern Africa
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