Elizabeth Louise McDougall
Calgary,AB
Summary
As a wellness safety expert with over 30 years of experience, I have dedicated my career to ensuring the well-being and safety of individuals and organizations I am employed by. My expertise lies in implementing effective safety protocols, conducting risk assessments, and providing comprehensive training programs. Additionally, I have a strong background in customer service, where I have honed my skill communication and problem-solving skills. In the past 3 years, I have also gained valuable experience in mental health facilitation, where I have facilitated group therapy sessions and provided support to individuals in need. With my extensive experience in wellness, safety, customer service and mental health facilitation, I am confident in my abilities to make a positive impact on the individuals I come into contact with, their well being and contribute to a safe and supportive environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Program Facilitator
Canadian Mental Health Association
01.2021 - Current
- Facilitated program material and encouraged learning though participant dialogue and interaction.
- Support each participant with weekly reflections submission, and monthly connection call
- Planned special monthly events for program participants based self-care and community of practice session.
- Planned and facilitated in person and virtual workshops in accordance with School of Peer Support curricula, employing varied methods to maximize attendance.
- Help plan and support each participant though practicum completion.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating group work environment.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Developing and maintaining relationships with participants and other members of community.
- Communicating and liaising with all levels of team members and other key stakeholders.
- Responding to inquiries and sensitive information from participants.
- Working in inclusive team based environment
- Increased our number of program participants by 30% in 1 year
Cabin Crew Member
CP/Air Canada/Central Mountain/Sunwing/WestJet
02.1988 - 04.2022
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Advised passengers of flight regulations to maximize safety and security.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ability to interpret and explain Transport Canada and company policies and procedures while handing passenger complaints in professional manner
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored, patrolled and enforced inflight regulations, in all in-flight cabins to maintain safety
- Responded to passenger inquiries or issues.
- Supported passengers with all special needs
- Communicated and Liaised with flight crew to maintain good relations with all levels of staff.
- Worked in supportive team based environment
Education
No Degree - 1st Aid, AED, CPR
St-John's Ambulance
Calgary, AB04.2026
Certificate - Mental Health
Brain Story
On-line05.2023
Associate of Arts - Counselling Psychology
Kelowna College of Prof. Counsellors And Psychothe
, Kelowna, British Columbia04.2022
No Degree - Criminology
Douglas College
New Westminster, BC05.1986
Skills
- Community Outreach
- Collaborative Learning
- Training Delivery
- Effective Communication
- Group Dynamics
- Continuous Improvement
- Organizational Skills
- Problem Solving
- Interpersonal Skills
- Active Listening
Accomplishments
- Conceptualized and developed THE Little Red Yoga Barn and the yoga programs. January 2014
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- NVCI Training - 2026
- ASIST training 2026
- 1st Aid, AED, CPR certification 2026
Additional Information
I am a yoga teacher with over 20 years experience in facilitation and wellness therapy. I am active with a positive and strong mindset.
I am a nature enthusiast and love animals, family, friends and good times.
Keep life simple.
Timeline
Program Facilitator
Canadian Mental Health Association
01.2021 - Current
Cabin Crew Member
CP/Air Canada/Central Mountain/Sunwing/WestJet
02.1988 - 04.2022
No Degree - 1st Aid, AED, CPR
St-John's Ambulance
Certificate - Mental Health
Brain Story
Associate of Arts - Counselling Psychology
Kelowna College of Prof. Counsellors And Psychothe
No Degree - Criminology
Douglas College