Elizabeth (Lisa) Joyce
Mississauga,ON
Summary
Dynamic and dedicated professional with extensive experience in customer service and food management, notably at Mama Rosa's Restaurant. Proven ability to enhance customer satisfaction through effective communication and exceptional service. Skilled in cash handling and inventory control, consistently ensuring a seamless dining experience for guests.
Overview
16
16
years of professional experience
Work History
Filing Assistant
Action Trailer Sales
Mississauga, Ontario
05.2024 - 10.2024
- Filing documents according to year and date in different departments
- Shredding of old files
- Completed whmis and Ontario Health and Safety
Server
Mama Rosa's Restaurant
Mississauga, Ontario
02.2019 - 04.2022
- Greeting and seating customers
- Taking orders and serving them their meals and drinks in a timely manner
- Checking on them and ensuring their visit is a pleasant one and if they require refills
- Balancing my deposit for the end of shift
- During the pandemic, I was responsible with recording take-out orders, cooking and serving customers to keep our regulars satisfied. Also reopened and maintained the restaurant after lockdown on my own as owner was withheld.
Server
Robin restaurant
Mississauga, Ontario
03.2017 - 11.2018
- Greeting customers as they arrive and seating them
- Serving them food and drinks in a timely manner
- Checking on customers and ensuring everything was satisfactory
- Balancing deposit after shift is finished
- Stocking and cleaning stations
Server/Bartender
Symposium Restaurant
Mississauga, Ontario
09.2013 - 01.2017
- Greeting and serving customers in a timely manner, drinks and food
- Cleaning after customer has left
- Balancing deposits
- Stocking up servers' station so it's functionable for next shift
Prep Line Cook
Peter's on Eglinton
Mississauga, Ontario
02.2015 - 11.2015
- Prep all food for business day
- Clean up stations when finished
- Assist with food orders coming in
Server/Bartender
Smitty's Restaurant
Oakville, Ontario
04.2009 - 03.2013
- Greeted guests and provided menus
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
West Credit
Mississauga, ON06-1989
Skills
- File management
- Communication skills
- Inventory management
- Physical filing
- Document management
- Customer service
- Cash handling
- Inventory control
- Customer engagement
- Food and beverage pairings
- Server training
- Food running
Timeline
Filing Assistant
Action Trailer Sales
05.2024 - 10.2024
Server
Mama Rosa's Restaurant
02.2019 - 04.2022
Server
Robin restaurant
03.2017 - 11.2018
Prep Line Cook
Peter's on Eglinton
02.2015 - 11.2015
Server/Bartender
Symposium Restaurant
09.2013 - 01.2017
Server/Bartender
Smitty's Restaurant
04.2009 - 03.2013
High School Diploma -
West Credit
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