Summary
Overview
Work History
Education
Skills
Languages
Software
References
Timeline
Generic

Elizabeth (Lila) Dempsey

Guelph,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Electrical Safety Authority
02.2015 - Current
  • Resolve and complete telephone requests for inspections, ensuring field staff and other internal stakeholders receive proper information (inbound calls)
  • Update records with completed information and process charges where necessary
  • Deliver exemplary service when helping our customers resolve issues and questions by being knowledgeable and resourceful (verbally and in writing)
  • Continually measured against quality, efficiency, and effectiveness measures
  • Ensure confidentiality by protecting personal information
  • Work collaboratively in a team to learn, improve, and grow, while contributing to the ongoing improvement of the overall customer experience.

Slot Technician

Ontario Lottery and Gaming – Grand River Slots, Elora
09.2010 - 01.2015
  • Promote and maintain utmost customer service with respect to issues, questions and queries and maintain highest calibre of integrity and respect of to all customers and fellow employees
  • Responsible for maintenance and repair, conversions or moving of all slot machines and other equipment
  • As a senior technician, take a leadership role in projects and the delegation of work to be completed
  • Perform Jackpot inspections as outlined by the Internal Control Manual verifying the validity of jackpots
  • As a JHSC member, I was the point person for the Slots Department for Health and Safety
  • Responsible for site inspections on a rotating basis within the committee.

Slot Supervisor (Secondment)

Ontario Lottery and Gaming – Grand River Slots, Elora
01.2014 - 11.2014
  • Supervise employees with respect to customer service, issues, questions, and queries and maintain the highest calibre of integrity and respect to all customers and fellow employees
  • Responsible for Slot Department and, in turn, the entire site when Management Staff is not present.

Security Officer

Ontario Lottery and Gaming – Grand River Slots, Elora
08.2009 - 09.2010
  • Attend to customer service issues, questions, and queries
  • Ensure that appropriate patrons have correct identification
  • Attend all financial transactions, as required, to protect the assets of the OLG.

Self Employed Publican

Dempsey's Pub, Cadamstown, Co. Offaly, Ireland
04.2000 - 07.2008
  • Involved in all aspects of running business
  • Managed all staffing concerns including timetabling and grievances
  • Handled all stock issues – ordering/rotation
  • Handled all financial aspects – submitted all VAT returns accounts payable and receivable
  • Handled customer relations; helped plan events.

Education

Clinical Methods in Orthotics and Prosthetics -

George Brown College

Orthotic/Prosthetic Technician -

George Brown College

Bookkeeping Diploma -

Conestoga College
08.2024

Skills

  • Call Management
  • Data Entry
  • Paperwork Processing
  • Report Generation
  • Account Management
  • Customer Relations

Languages

English
Native or Bilingual

Software

Excel, MS Office, Sage, QBO, SAP

References

References available upon request.

Timeline

Customer Service Representative

Electrical Safety Authority
02.2015 - Current

Slot Supervisor (Secondment)

Ontario Lottery and Gaming – Grand River Slots, Elora
01.2014 - 11.2014

Slot Technician

Ontario Lottery and Gaming – Grand River Slots, Elora
09.2010 - 01.2015

Security Officer

Ontario Lottery and Gaming – Grand River Slots, Elora
08.2009 - 09.2010

Self Employed Publican

Dempsey's Pub, Cadamstown, Co. Offaly, Ireland
04.2000 - 07.2008

Clinical Methods in Orthotics and Prosthetics -

George Brown College

Orthotic/Prosthetic Technician -

George Brown College

Bookkeeping Diploma -

Conestoga College
Elizabeth (Lila) Dempsey