Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Elizabeth Krystal Sheppard

Dementia Care Provider
Halifax,NS
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Elizabeth Krystal Sheppard

Summary

Respectful and compassionate dementia care provider with Bachelor of Science degree and a highly diverse professional background. Diversified background includes providing professional emotional support to individuals with varying levels of dementia, teaching ESL to children and adults from various cultures and more. Combined expertise in both classroom curriculum delivery, as well as online learning platforms. Positive and collaborative team player skillful in creative problem-solving, interpersonal communication and expert research. Exhibits a caring attitude centred toward treating people with dignity and respect. Motivated to find employment opportunities in mental health care services, offering room for professional growth and development.

Overview

14
years of professional experience
6

Years of ESL Instruction

6

Years of Academic Writing & Research

8

Years of Customer Service & Delivery

Work History

Comforting Companions
Halifax, NS

Dementia Care Provider
04.2022 - Current

Job overview

  • Meet with clients at varying stages of dementia to provide companionship and emotional support
  • Provide respite for busy, tired, and grieving families
  • Provide detailed reports for the family after every visit so that they are well aware of everything going on with
  • Routinely update training in PAC (Positive Approach to Care) techniques.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reported changes in resident condition and health to the manager.
  • Prepared nutritious meals to meet individual dietary needs of clients.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
  • Entrusted to handle confidential and sensitive situations in a professional manner.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team membe

ITutorGroup

ESL Teacher
04.2018 - 05.2022

Job overview

  • Provided instruction using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills
  • Communicated with students using puppets, interactive games, online learning platforms, webcams, and headphones
  • Administered and graded tests and assignments to evaluate student progress
  • Attended regular workshops to learn about student motivation and engaging learning activities.
  • Versatile ESL instructor with a Bachelor of Science Degree with a highly diverse teaching background.
  • Encouraged students to deepen their knowledge with additional learning opportunities.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Set assessments to measure student progress and identify growth opportunities.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Conducted skills assessments to uncover performance gaps.
  • Balanced instruction, demonstration and personal work time for optimal student learning.
  • Personalized instruction based on the needs, interests and capabilities of individual students.
  • Conducted individualized tutoring sessions for students with additional learning needs.
  • Facilitated small group and individual instruction to maximize student learning.
  • Employed a variety of assessment tools and strategies to improve instruction methods.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Assessed the work of adult students to evaluate progress and identify areas for improvement.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Provided individual mentoring and special tutoring to struggling students.
  • Coached students on English pronunciation and intonation for eloquent conversation.
  • Educated students in the basics of English grammar and conversational speaking.
  • Assigned lessons and corrected homework.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Demonstrated principles of subject material and advanced methods to students.
  • Developed activities and integrated technology to diversify instruction.

Aqualitas, Inc.

Graduate Student Researcher
02.2019 - 11.2019

Job overview

  • Evaluated and recorded all timely specifics of environmental conditions observed within each room inhabited by the selected cannabis plants to assess suitability for planned studies
  • Supported advanced field research by assisting with experimental design, execution, and results tracking
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
  • Attended meetings and presentations to learn more details about cannabinoids, terpenes, and cannabis plant-growing techniques.
  • Utilized resourcefulness in finding information and answers from both within and outside the company.
  • Conducted independent or supporting research on a range of topics, following correct protocols for study integrity.
  • Conducted thorough literature reviews to better understand research topics and prepare for studies.
  • Met regularly with the research team to identify issues and maintain study alignment with objectives.
  • Partnered with the research team to strategize research and develop specific plans.
  • Prepared research project documentation to facilitate approval processes.
  • Wrote grant proposals to obtain funding for projects from government, corporate, or private sources.
  • Took and followed detailed directions from others.
  • Observed packing operations to verify conformance to specifications.
  • Maintained a tidy and organized environment to comply with cleanliness standards.
  • Completed research, compiled data, and assisted in timely reporting.
  • Created and managed project plans, timelines and budgets.
  • Maintained an overall safe work environment with enforcement of safety procedures
  • Drafted technical papers and other documentation for use by research leadership.
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Conducted research for proposals and assessed the potential impact on constituents.
  • Worked as a member of an integrated project team in a highly collaborative work environment.
  • Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
  • Prepared summaries of research data for use in high-level meetings and presentations.
  • Maintained strict safety protocols to protect staff and assets while carrying out technical procedures and research protocols.
  • Designed and conducted experiments, collected data and maintained results databases.
  • Gathered, reviewed, and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other scientific calculations using MS Excel.
  • Attended meetings and presentations to learn project details.

Dalhousie University

Student Research Intern
01.2017 - 01.2019

Job overview

  • Completed paperwork, recognized discrepancies, and promptly addressed the resolution of thousands of electron microscope images
  • Used coordination and planning skills to achieve results according to my own schedule
  • Demonstrated respect, friendliness, and willingness to help wherever was needed
  • Prepared hundreds of electron microscope slide lined up at all synapses to ensure smooth operations
  • Created smooth transitioning between images that were lined up by matching the synapses using PTGui.
  • Assisted scientists by collecting and organizing laboratory data.
  • Assisted with preparing project-related reports, presentations and manuscripts.
  • Cooperated with other technicians to develop and test new protocols.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Managed, prepared and manipulated extensive databases.
  • Selected research tools and methods to access and analyze required data.
  • Developed new protocols and improved existing laboratory processes.
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Coordinated and managed laboratory projects and experiments.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Utilized advanced analytical software to analyze data sets.
  • Maintained up-to-date records of research activities and results for future reference.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Collaborated with other researchers to develop successful research strategies.
  • Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
  • Planned, modified and executed research techniques, procedures and tests.
  • Assisted faculty members with research assignments on [Type] projects.
  • Conducted research pertaining to [Area of expertise] to generate [Type] data.
  • Developed research protocols and procedures to produce accurate results.
  • Recorded data and maintained source documentation following good documentation practices.

Pomodoro Pizzeria

Delivery Driver
11.2012 - 06.2018

Job overview

  • Interacted professionally with customers in person or by phone and acted with a sense of urgency to drive a positive customer experience
  • Maintained organized, safe, and clean work areas and comply with company safety and security standards
  • Collaborated with team members and contributed to team reports by supporting other workstations during shift
  • Processed payments by accepting cash, checks, and credit and debit card payments
  • Drove continuously during shifts, meet deadlines, and achieve high customer satisfaction ratings.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Kept detailed records of deliveries and money received from customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Stocked front-of-house materials.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching to delivery workers.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.

GET Centered: Girasol Education & Training Centres

ESL Volunteer Teacher
04.2015 - 09.2015

Job overview

  • Developed activities and workshops to diversify instruction and taught ESL curriculum to improve the students' conversational abilities
  • Boosted individual perseverance and resilience by setting challenging goals and providing real-time support
  • Built positive relationships with parents to involve families in the educational process
  • Organized and chaperoned field trips to maintain safety and encourage learning
  • Assessed student progress by administering tests and evaluating results
  • Organized classroom and supplies into a creative, fun, and nurturing setting to meet children's learning needs
  • Taught English lessons encompassing skill-building activities in speaking, writing, reading, and listening.
  • Coached students on English pronunciation and intonation for eloquent conversation.
  • Facilitated small group and individual instruction to maximize student learning.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Balanced instruction, demonstration and personal work time for optimal student learning.
  • Supported students holistically to achieve academic success.
  • Modified curriculum plans with colleagues to meet changing student needs.
  • Educated students in basics of English grammar and conversational speaking.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Developed activities and integrated technology to diversify instruction.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Attended students' concerts, sporting events and performances to offer support and encourage extracurricular activities.
  • Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
  • Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
  • Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Retained student interest and maximized receptive learning.
  • Kept classroom clean, organized, and safe for students and visitors.
  • Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
  • Built positive relationships with parents to involve families in educational process.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
  • Established and maintained consistent classroom rules and expectations for obedience.
  • Helped struggling students by motivating and encouraging kids to reach full potential.
  • Assisted students by serving as advocate for children in school and community.
  • Designed innovative initiatives to engage parents in educational process for student benefit.
  • Incorporated art, music and physical activity into curriculum for well-rounded education.
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.
  • Created and supervised variety of hands-on learning activities for fun and engagement.
  • Promoted social and emotional learning by creating social activities and clubs.
  • Teamed with other professionals to enhance student learning experiences.

Pisco Sin Fronteras

International Humanitarian Aide Worker
03.2009 - 07.2009

Job overview

  • Building modular homes for families that were still living under plastic tarps
  • Making and pouring concrete to rebuild sidewalks and schools
  • Cooking supper for sixty or more volunteers
  • Working on a bio-diesel project where we collected all the dirty oil from everyone in town, cleaned it to make useable oil, and used the byproducts to make soaps
  • We sold this clean oil to people from other cities for cheap and used that money to support our work.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Conducted home visits to assess clients' home environment and provide support.

Education

Dalhousie University
Halifax, NS

Bachelor of Science from Neuroscience
05.2018

University Overview

  • Member of Undergraduate Neuroscience Society.

Skills

  • Microsoft Office
  • Adobe Acrobat, Photoshop and Illustrator
  • PTGui
  • Zoom/Skype
  • Google Docs
  • Written and Verbal Communication
  • Multitasking/Time Management
  • Problem-Solving/Organization
  • Privacy and Confidentiality

Timeline

Dementia Care Provider

Comforting Companions
04.2022 - Current

Graduate Student Researcher

Aqualitas, Inc.
02.2019 - 11.2019

ESL Teacher

ITutorGroup
04.2018 - 05.2022

Student Research Intern

Dalhousie University
01.2017 - 01.2019

ESL Volunteer Teacher

GET Centered: Girasol Education & Training Centres
04.2015 - 09.2015

Delivery Driver

Pomodoro Pizzeria
11.2012 - 06.2018

International Humanitarian Aide Worker

Pisco Sin Fronteras
03.2009 - 07.2009

Dalhousie University

Bachelor of Science from Neuroscience

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Elizabeth Krystal SheppardDementia Care Provider