Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH K SEVILLA

Ventura,CA

Summary

Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships.

Overview

26
26
years of professional experience

Work History

Wireless Analyst

Apple
04.2021 - Current
  • Identify and resolve problems through root cause analysis and research.
  • Manage billing process for wireless service providers, including performing monthly audits to uncover cost saving opportunities.
  • Interface regularly with wireless service providers to resolve issues, gather information and manage account activities/performance.
  • Manage special projects to provide diverse wireless services to other organizations.
  • Build and manage strong relationships with key users and administrators, ensuring high levels of customer satisfaction and value-added service delivery.

Mobility Service Executive

AT&T
01.2004 - 04.2021
  • Defined and delivered post-sale Mobility Care services for Fortune 100 companies.
  • Provided pre and post launch support of Apple products.
  • Analytics expert, advocating cost savings to customers.
  • Instrumental in coordinating API delivery between AT&T and external customer systems.
  • Extensive experience working with customer ticketing systems, with the ability to easily identify and execute customer requests.
  • Collaborate and partner with Sales and other departments, such as Product Development, Product Marketing, Fraud Management, Chief Security Organization and Asset Protection.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Business Care Manager

Cingular Wireless
01.2000 - 01.2004
  • Managed top Global accounts.
  • Regularly contacted and established relations with client base to identify and resolve service issues and escalations.
  • Managed project implementation and execution.

Sales Coordinator

AT&T Wireless
02.1997 - 01.2000
  • Provided ongoing support to outside mobility sales team.
  • Managed profit generating activities.
  • Performed sales reporting and analysis.
  • Created, maintained and ran data bases and reports related to commissions.
  • Contributed to team effort by assisting executive staff and completing assigned tasks.

Education

Ventura College
Ventura, CA

Skills

  • Report creation
  • Report generation
  • Customer relations
  • Project management abilities
  • Data analyzation
  • Senior leadership support
  • Cross-functional collaboration
  • Complex Problem-Solving

Timeline

Wireless Analyst

Apple
04.2021 - Current

Mobility Service Executive

AT&T
01.2004 - 04.2021

Business Care Manager

Cingular Wireless
01.2000 - 01.2004

Sales Coordinator

AT&T Wireless
02.1997 - 01.2000

Ventura College

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ELIZABETH K SEVILLA