Elizabeth Fierro
Westminster
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and workflow optimization. Enhanced operational efficiency through strategic planning and effective staff training, resulting in improved performance. Skilled in inventory management and employee relations, fostering a culture of excellence and collaboration.
Overview
7
7
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Long Beach, CA
06.2022 - Current
- Implemented training programs, improving team performance and operational efficiency.
- Developed training materials for new hires, fostering a smooth onboarding experience.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Mentored junior staff on best practices, promoting professional development and teamwork.
- Assisted in recruiting, hiring and training of team members.
- Coordinated daily operations, ensuring compliance with safety and regulatory standards.
- Analyzed workflow efficiencies, identifying areas for process improvement and cost reduction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Coordinated daily operations to enhance workflow efficiency and team productivity.
- Assisted in inventory management to ensure optimal stock levels and reduce shortages.
Supervisor
Johns Incredible Pizza
Carson, CA
07.2020 - 05.2022
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on operational procedures and best practices to enhance team performance.
- Monitored inventory levels and collaborated with supply chain management to prevent shortages.
- Ordered supplies as needed and helped with inventory counts on a weekly basis
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Stocker
Walmart
Huntington Beach, CA
08.2019 - 06.2020
- Organized and stocked merchandise to ensure product availability and presentation standards.
- Maintained clean and organized stock areas, adhering to safety protocols and operational standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Monitored shelf life of products, ensuring timely rotation to minimize waste and uphold quality standards.
- Maintained effective team member communication.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Foh Team Lead
Johns Incredible Pizza
Westminster, CA
02.2019 - 08.2019
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to maintain cleanliness and organization of dining areas.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Streamlined workflow processes, enhancing efficiency and reducing wait times for customers.
- Trained and mentored new staff, promoting adherence to safety standards and operational procedures.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Arts - Criminal Justice
Golden West College
Huntington Beach, CA09-2027
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Staff training
- Inventory management
- Performance monitoring
- Employee motivation
- Customer relationship management
- Workflow optimization
- Strategic planning
- Schedule management
- Performance management
- Health and safety compliance
- Delegation
- Project planning and development
- Onboarding and orientation
- Product management
- Risk management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
CVS Pharmacy
06.2022 - Current
Supervisor
Johns Incredible Pizza
07.2020 - 05.2022
Stocker
Walmart
08.2019 - 06.2020
Foh Team Lead
Johns Incredible Pizza
02.2019 - 08.2019
Associate of Arts - Criminal Justice
Golden West College
High School Diploma -
Bolsa Grande High School