Elizabeth Anne McMurray
Aurora,CA
Summary
Accomplished Manager with a proven track record at AACE Martial Arts Academy, enhancing customer satisfaction and team productivity by overhauling service protocols and implementing agile methodologies. Skilled in strategic planning and bilingual communication, I excel in staff training and development, leading to a significant improvement in business growth.
Overview
5
5
years of professional experience
Work History
Manager
AACE Martial Arts Academy
2024.02 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handle government calls and files
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers
- Crossed trained employees
- Accomplished multiple tasks within established time frames off and on the clock
- Buy and Process merch for the gym
- Process transactions from credit to cash
- Built high performing events and organizations for the gym
Server
Moxies Bar & Grill
2023.01 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Manager
Mcdonalds
2021.01 - 2023.02
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cashier
No Frills
2019.12 - 2021.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Leduc Composite High School
Leduc, AB06.2021
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
- Staff Training and Development
- Verbal and written communication
- Cross-Functional Teamwork
- Performance Evaluations
- Business Development
- Workforce Management
- Staff Management
- Multitasking
- Bilingual in french and English
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Timeline
Manager
AACE Martial Arts Academy
2024.02 - Current
Server
Moxies Bar & Grill
2023.01 - Current
Manager
Mcdonalds
2021.01 - 2023.02
Cashier
No Frills
2019.12 - 2021.03
High School Diploma -
Leduc Composite High School
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