Elizabeth Ann HEDIN
CHILLIWACK,BC
Summary
Accomplished Customer Service Representative and Senior Florist with a proven track record in resolving high-stress situations and enhancing customer loyalty at Kinkora Recreation Ltd. Expert in organizational leadership and active listening, adept at fostering vendor relationships and negotiating contracts. Achieved stable revenue streams and significantly improved customer satisfaction through bespoke services and empathy.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kinkora Recreation Ltd
03.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Senior Florist
Flora Bunda Flowers
02.2017 - 02.2021
- Developed strong vendor relationships to secure preferred pricing without compromising quality or variety in flower selection.
- Negotiated contracts with corporate clients for ongoing floral services, resulting in stable recurring revenue streams.
- Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
- Spearheaded community outreach initiatives, partnering with local organizations for charitable events involving floral donations or workshops.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
District Regisrar and Marriage Commissioner
Vital Statistics
01.1976 - 01.1996
Education
High School Diploma -
Eagle River School
Sicamous BXSkills
- Customer service
- Team leadership
- Organizational leadership
- Active listening
Languages
English
Full Professional
Certification
Food Safe certificate and Serving it Right Certificate
Certified Floral Design
Timeline
Senior Florist
Flora Bunda Flowers
02.2017 - 02.2021
Customer Service Representative
Kinkora Recreation Ltd
03.2015 - Current
District Regisrar and Marriage Commissioner
Vital Statistics
01.1976 - 01.1996
High School Diploma -
Eagle River School
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