Elizabeth Zuniga
San Bernardino
Summary
Compassionate and detail-oriented Care Coordinator with experience in Enhanced Care Management (ECM), patient advocacy, and healthcare coordination for high-risk and medically complex populations. Skilled in coordinating care plans, conducting patient outreach, managing referrals and authorizations, and connecting patients to community resources and social support services. Experienced working with diverse populations including Medi-Cal/Medicaid members, behavioral health patients, and underserved communities. Strong knowledge of care coordination workflows, social determinants of health, EMR/EHR systems, and interdisciplinary collaboration. Bilingual professional with excellent communication, organizational, and problem-solving skills committed to improving patient outcomes, continuity of care, and access to healthcare
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Patient Care Coordinator/ Medical Assistant
SAC Health System
San Bernardino
10.2021 - Current
- Coordinate care for patients enrolled in Enhanced Care Management (ECM) programs, including individuals with complex medical, behavioral health, housing, and social needs.
- Conduct patient outreach, engagement, and follow-up through phone calls,and in-person appointments.
- Develop, implement, and monitor individualized care plans in collaboration with providers, patients, caregivers, and interdisciplinary teams.
- Assess social determinants of health including housing instability, food insecurity, transportation barriers, behavioral health needs, and access to community resources.
- Coordinate referrals to specialists, behavioral health providers, social services, community organizations, and ancillary healthcare services.
- Track referrals, authorizations, appointments, hospital admissions, emergency room visits, and discharge follow-up activities.
- Participate in interdisciplinary care team meetings, case conferences, and quality improvement initiatives.
- Document all care coordination activities accurately and timely in EMR/EHR systems and ECM platforms.
- Support transitions of care following hospitalization, emergency department visits, or specialty care services.
Medical Assistant
Planned Parenthood of San Bernardino/Orange County
San Bernardino
04.2019 - 08.2021
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Educated patients on reproductive health and family planning options.
- Performed basic laboratory tests, including urinalysis and pregnancy tests.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant/Referral Coordinator
Progressive OB/GYN Medical Group
San Bernardino
11.2014 - 04.2019
- Prepare patients for examinations, procedures, and treatments.
- Obtain and document vital signs, medical histories, medications, allergies, and chief complaints.
- Assist OB/GYN providers with examinations and in-office procedures.
- Process and coordinate referrals to specialists, imaging centers, laboratories, hospitals, and ancillary services.
- Obtain insurance authorizations and verify eligibility/benefits.
- Track referral status to ensure completion and continuity of care.
- Schedule appointments and communicate referral details to patients.
- Maintain accurate referral documentation in EMR/EHR systems.
- Follow up on pending authorizations, denied claims, and incomplete referrals.
- Maintain accurate and timely electronic medical records (EMR/EHR).
- Educate patients on medications, procedures, prenatal care instructions, and follow-up appointments.
Medical Assistant/ CPHW Coordinator
Metropolitan Family Clinic
San Bernardino
12.2011 - 10.2014
- Clean and sterilize exam rooms and instruments according to infection control protocols.
- Maintain accurate and timely electronic medical records (EMR/EHR).
- Educate patients on medications, procedures, prenatal care instructions, and follow-up appointments.
- Respond to patient messages, prescription refill requests, and provider instructions promptly.
- Support patient flow to ensure efficient clinic operations.
- Prepare patients for examinations, procedures, and treatments.
- Obtain and document vital signs, medical histories, medications, allergies, and chief complaints.
- Coordinate Comprehensive Perinatal Health Worker (CPHW) services for eligible prenatal and postpartum patients.
- Conduct patient outreach, intake, scheduling, and follow-up.
- Assist with enrollment into perinatal support programs and community resources.
- Coordinate referrals for: Social services,Behavioral health, Nutrition, Lactation support and High-risk pregnancy programs.
- Track patient participation, outcomes, and required program documentation.
Education
Phlebotomist - Phlebotomy Program
Wagner Institute
Redlands, CA 11.2015 - 12.2015
Medical Assistant - Medical Assistant Medical Program
Summit Career College
San Bernardino, CA 11.2011 - 11.2012
Mira Loma Christian School
Mira Loma, CASkills
- Bilingual communication (English/Spanish)
- Client intake and case documentation
- Scheduling and appointment coordination
- Strong organizational skills
- Confidentiality and HIPAA compliance
- Customer service and client support
- Team collaboration
- Problem-solving and attention to detail
- Time management and follow-up coordination
- Experienced in addressing social determinants of health including housing instability, food insecurity, transportation barriers, and access to community resources
Timeline
Patient Care Coordinator/ Medical Assistant
SAC Health System
10.2021 - Current
Medical Assistant
Planned Parenthood of San Bernardino/Orange County
04.2019 - 08.2021
Phlebotomist - Phlebotomy Program
Wagner Institute
11.2015 - 12.2015
Medical Assistant/Referral Coordinator
Progressive OB/GYN Medical Group
11.2014 - 04.2019
Medical Assistant/ CPHW Coordinator
Metropolitan Family Clinic
12.2011 - 10.2014
Medical Assistant - Medical Assistant Medical Program
Summit Career College
11.2011 - 11.2012
Mira Loma Christian School