ELIZABETH YOUNG

• Develop and implement strategic initiatives to enhance operational efficiency and drive continuous improvement.
• Demonstrate strong leadership and decision-making abilities in high-pressure situations, ensuring effective crisis management.
• Foster a culture of accountability and professionalism among team members, resulting in high levels of employee satisfaction and retention.
• Proactively identify and address potential risks or challenges to base operations, mitigating potential disruptions.
• Act as a liaison between frontline staff and senior management, effectively communicating operational needs and priorities to inform strategic decision-making.
• Participate in workshops, and training sessions ensuring continuous professional development and staying current with the latest advancements and best practices in Air Ambulance Services.

• Successfully onboarded, oriented, and trained fixed-term and casual employees,
• Ensured accurate and timely deliveries to LCBO, The Beer Store, and grocery stores.
• Collaborated with the Health and Safety Department and the Joint Health and Safety Committee (JHSC) to modernize Job Safety Analyses (JSAs) to align with operational and structural changes.
• Managed performance for both bargaining unit and non-bargaining unit staff.

• Directed recruitment, training, and performance management for 143 employees, including 82 drivers handling 250,000 weekly packages in a 24/5 operation.

• Led key projects and action teams, including co-facilitating sustainability and employee retention initiatives.

• Managed day-to-day hub operations, optimizing package sortation and maintaining strong customer relationships.