Summary
Overview
Work History
Education
Skills
Coop
Languages
Extracurricular Experience
Timeline
Generic
ELIZABETH YANTCHEVSKII

ELIZABETH YANTCHEVSKII

RICHMOND HILL,ON

Summary

Self-driven and hard-working university student who thrives in a team environment and is dedicated to delivering exceptional customer experience. Extensive involvement in a variety of roles pertaining to welcoming guests and overseeing event operations. Effectively multi-tasked to surpass job expectations while handling high-volumes of customers in a fast paced environment in a friendly and patient manner. Hardworking and passionate candidate seeking to contribute to a position that offers a professional challenge utilizing previously honed interpersonal and problem solving skills.

Overview

5
5
years of professional experience

Work History

Assistant Lab Technician

MaRS
06.2022 - 09.2022
  • Assisted lab technicians in recombinant protein production for biochemical and biophysical studies as well as for production of vaccines, gene therapy vectors, and proteins used in biopharmaceuticals
  • Prepared reagents, media, and solutions to ensure high-quality samples by utilizing appropriate techniques such as centrifugation, pipetting, and dilution calculations
  • Implemented waste management strategies within th lab setting to contribute to a safer work environment, by responsibly handling hazardous waste and promoting environmental responsibility
  • Improved lab efficiency by a maintaining clean and organized laboratory environment to optimize workflow and ensure the accuracy of results

Cashier and Baker Assistant

Alice Bakery
09.2020 - 09.2021
  • Maintained bakery's reputation of high customer satisfaction by assisting customers with all of their inquiries that left customers satisfied
  • Demonstrating strong interpersonal skills, greeted customers entering store and when answering phone calls to assist customers in all of their needs
  • Complied with health and safety codes and food handling practices to protect staff and customers which included additional COVID-19 regulations in place,
  • Worked flexible schedule and extra shifts to meet business needs, usually during peak hours
  • Quickly acquired all necessary skills such as operating the cash register, product names and ingredients, cleaning/sanitation practices for a variety of machines
  • Employed bilingual skills to better serve customers
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Handled multiple payment methods securely including operating cash register ensuring a high level of accuracy to minimize discrepancies and potential losses.
  • Answered questions about allergies and store policies, made product recommendations and addressed customer concerns to ensure customers left satisfied
  • Mentored new employees on cashier duties and best practices, improving overall staff performance
  • Proactively addressed long lines during peak hours and holidays by collaborating with team members and streamlining the checkout process for increased efficiency and reducing waiting times
  • Developed relationships with regular customers, offering personalized service that fostered brand loyalty
  • Resolved customer complaints professionally leading to improved customer relations and loyalty
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes and promotions the bakery was offering
  • Answered and managed incoming and outgoing calls relating to cake orders and additional customer inquiries while recording accurate messages for distribution to baking and managerial staff
  • Learned duties for various positions such as baking staff and provided backup at key times

Event Supervisor

Kidapalooza
11.2017 - 10.2020
  • Delivered smooth training execution by coordinating and assigning tasks according to volunteers' interests and strengths, event management, and follow-up with volunteers at the end of the day
  • Increased productivity of volunteers by using strong organization and leadership skills contributing to the overall success of the event
  • Delivered exceptional customer service, consistently exceeding expectations of families in all aspects of event management for a memorable attendee experience
  • Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown
  • Resolved conflicts promptly with diplomacy, maintaining harmonious relationships among event attendees, volunteers and co-workers
  • Addressed unforeseen issues that arose by exercising problem-solving skills to promptly come up with effective solutions to setbacks with minimal direction from superiors
  • Instructed volunteers with clarity and provided continuous support throughout the duration of the event to ensure volunteers felt comfortable and confident in their roles
  • Ensured timely communication to volunteers and colleges to keep everyone was informed and aligned on event progress and any arising issues
  • Maintained strict safety standards and managed risk assessments to ensure a secure environment for both volunteers and attendees

Cashier

Shoppers Drug Mart
08.2019 - 11.2019
  • Represented Shoppers Drug Mart's core values by maintaining exceptional customer service and treating both associates and customers with respect, integrity and care
  • Greeted customers entering store and responded promptly to customer needs
  • Approached all situations emphatically and optimistically, contributing to a positive work environment
  • Used exceptional time management and organizational skills to accomplish all tasks precisely and properly such as stocking and facing, working the cash register, counting till and processing lottery tickets
  • Helped customers complete purchases, locate items, and join reward programs
  • Maintained current knowledge of store promotions and highlighted sales to customers including PC optimum offers and additional deals offered such as PC points redemption and seniors discount
  • Monitored self-checkout systems and provided assistance to customers to ensure they felt supported throughout the entire process
  • Processed refunds and exchanges in accordance with company policy and identified and resolved any discrepancies in transactions or PC points balance
  • Learned duties for various positions and provided backup at key times including for Beauty Boutique and Merchandise

Education

Bachelor of Science - Health Sciences

University of Western Ontario
London, ON
04.2025

High School Diploma -

Our Lady Queen of The World Catholic Academy
Richmond Hill, ON
06.2021

Skills

  • Customer Service
  • Written and verbal communication
  • Order Taking
  • Cash handling expertise
  • Conflict Resolution
  • Guest inquiries and management

Coop

Shoppers Drug Mart, Richmond Hill, ON, Pharmacist Assistant Coop Student, 06/2019, 08/2019, Assisted pharmacist and pharmacy assistants with tasks in order to deliver efficient service and care to patients, Implemented time management skills when completing tasks such as filling prescriptions, taking down expired medication, organizing medications, faxing documents to medical offices, scanning prescriptions into the pharmacy system, and mixing compounds and suspensions with attention to detail and safety protocols, Honed strong communication skills when answering phone calls, informed patients of ready medications and cashed patients out

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Extracurricular Experience

  • Community Sponsorship and Engagement Executive on Campfire Circle Western
  • Director of Events on Cancer Awareness Society

Timeline

Assistant Lab Technician

MaRS
06.2022 - 09.2022

Cashier and Baker Assistant

Alice Bakery
09.2020 - 09.2021

Cashier

Shoppers Drug Mart
08.2019 - 11.2019

Event Supervisor

Kidapalooza
11.2017 - 10.2020

Bachelor of Science - Health Sciences

University of Western Ontario

High School Diploma -

Our Lady Queen of The World Catholic Academy

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ELIZABETH YANTCHEVSKII