Elizabeth M. Woodley-Hall
Maple,Canada
Summary
Demonstrates diplomacy and tact while handling client issues, with the ability to access situations from different perspectives. Exceptional public relations and interpersonal skills, with a friendly, open and outgoing personality. Responsible, dependable, and self-motivating self-starter. Possesses high focus required to oversee all facets of projects from conception to completion. Proven ability to develop realistic timelines and cover all major elements during projects. Effective at handling multiple tasks and challenges. Excellent abilities to research, source and organize information. Communicate complex operating instructions with clarity and ease, to both clients and technicians. Quick to learn new system applications. Knowledgeable in Microsoft M365 products, OneDrive and SharePoint. Knowledgeable in Virtual Meetings such as Webex, MS Teams, Zoom. Proficient with Microsoft Windows and Apple iOS operating systems. Proficient with the set-up of audio, video, and lighting equipment. Standard knowledge of electrical, rigging and safety practices.
Highly skilled Collaboration Consultant with broad experience in delivering customized collaboration solutions to diverse businesses. Possess strong expertise in designing and implementing improvement strategies, fostering team collaboration, and utilizing technology tools for efficient workflow management. Known for leadership skills and ability to drive project success while ensuring alignment with organizational objectives. Proven track record of enhancing productivity through strategic planning and effective communication channels implementation.
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
30
30
years of professional experience
1996
1996
years of post-secondary education
Work History
Project Manager
Rova Unify
Brampton, Ontario
12.2024 - Current
- Led project planning and execution to ensure timely delivery of initiatives.
- Managed project resources for optimal allocation and efficiency.
- Created team objectives and roles with specific goals outlined for each individual.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Developed and maintained project schedules to track progress effectively.
- Facilitated stakeholder meetings to gather requirements and provide updates.
- Utilized project management software to streamline communication and documentation.
- Managed multiple projects with competing deadlines simultaneously.
- Provided guidance to team members regarding tasks assigned to them.
Technical Director/Lighting Designer/Stage Manager
Church of the Holy Trinity - “Christmas Story”
01.1997 - Current
- Managing staging and lighting crews during setup and strike.
- Designing lighting plot, focusing lights, and setting levels.
- Running dress rehearsals with volunteer technical crew.
- Teaching secondary school students the basics of technical production; running follow spot; assistant stage management; filling volunteer positions.
- Calling the show and undertaking other stage management duties, and running the lighting console.
- Assisting with the maintenance of props and costumes.
System Operation Specialist – Executive Support
Bell Canada
Toronto, Ontario
02.2021 - 11.2024
- Support Technician for executive meetings and events, in-person, hybrid or virtual.
- Assisting IT Delivery team with onboarding executives and their assistants to Microsoft M365 on Apple iOS, Microsoft Windows and mobile devices.
- Aiding executives and their assistants with learning new and updated applications, such as Webex, MS Teams and Microsoft M365.
- Direct point of contact with executive team problem shooting and resolving issues with Webex, MS Teams and other computer/mobile issues.
- Resolving L2 and L3 issues with Webex and other collaboration tools.
- Maintaining conference rooms’ audio-visual systems, troubleshooting and repairing audio-visual equipment within scope of knowledge.
- Project managing installations of audio-visual equipment in larger specialty meeting spaces.
- Updating and maintaining Bell’s reference and installation guides for conference rooms, Webex and MS Teams using M365 products.
- Creating corporate communications for Bell’s Webex and M365 delivery teams.
- Responding to emails in Webex’s general mailbox and troubleshooting Webex issues.
Consultant for Bell Canada - Executive Audio-Visual Support
AVT Canada Ltd.
Toronto, Ontario
12.2017 - 02.2021
- On-site audio-visual Support Technician for CEO meetings and events.
- Maintaining conference rooms’ audio-visual systems and Fibe TV systems.
- Troubleshooting and repairing audio-visual equipment within scope of knowledge.
- Arranging and supervising service contractors’ repair and installation of audio-visual equipment.
- Assisting executive assistants and executives with learning how to use Webex and Jabber virtual meeting platforms.
- Updating and maintaining Bell VideoZone webpage and Bell SOE website.
- Updating and maintaining Bell VideoZone product Quick Guides and Installation Guides.
- Creating corporate communications for Bell VideoZone.
- Creating and maintaining Cisco Jabber accounts and CUCM database.
- Responding to emails and voice-mails in VideoZone’s mailbox, and trouble shooting Bell Videozone issues.
- Responding to emails in Bell Webex’ mailbox, and troubleshooting Webex issues.
Hotel and Facilities Operations Manager
AV-Canada Ltd.
Mississauga, Ontario
03.2008 - 02.2014
- Setting up new audio-visual support offices in venues.
- Hiring, and training new managers and staff on company policies and procedures.
- Working with clients, selling the required audio-visual equipment for meetings/events at venues.
- Collaborating with Senior Sales Management on proposals for large conventions/events.
- Liaising between VP of Sales/Marketing and eight venues to resolve customer service issues.
- Visiting with in-town and out of town properties’ staff, assisting with their sales agreements, reviewing monthly sales reports and resolving customer service issues.
- Coordinating and running audio-visual events for VP of Sales/Marketing when he was not able to attend.
Property Manager
AV-Canada Ltd.
Mississauga, Ontario
07.2005 - 03.2008
- Working with the hotel sales and banquet staff selling audio/visual services required for conferences and meetings for incoming clients.
- Preparing agreements for audio/visual service rentals for incoming clients.
- Collecting payments from clients for audio-visual service rentals.
- Meeting with incoming clients to confirm audio-visual service requirements for their event.
- Assisting in set-up and dismantling audio-visual equipment as needed.
- Preparing monthly sales reports for VP of Marketing/Sales.
- Running and stocking the hotel’s Business Centre.
Project Coordinator
AV-Canada Ltd.
Mississauga, Ontario
03.2003 - 07.2005
- Technical liaison between account executive and client during events.
- Working within budgets when organizing events.
- Scheduling suitable actions with venues when organizing events.
- Planning and arranging layouts for best use of the space for presentations.
- Ordering suitable audio-visual equipment for a variety of different events.
- Booking sub-contractors for tasks during events.
- Supervising and assisting with set-up, operating and dismantling shows.
- Responding to on-site questions and requests with appropriate solutions/actions.
- Instructing clients in basic operation of equipment used during their presentations.
A/V Service and Installation Customer Representative
Westbury National Show Systems Ltd.
Scarborough, Ontario
03.1999 - 11.2002
- Responding to service requests with appropriate actions.
- Creating databases to track service calls, repair tags and loan stock inventory.
- Ordering new equipment and parts, updating product literature and price lists.
- Invoicing clients for services and quoting tenders for new installations.
- Liaising between general contractor and client during initial audio-visual installations.
- Instructing clients in the operation of new equipment.
Assistant Crew Booker
07.1998 - 03.1999
- Assisting Crew Booker booking sub-contractors for show calls, flights and hotels.
- Updating show database and filing systems for account managers and Crew Booker.
- Attending daily staffing allocation meeting.
Inventory Clerk
02.1998 - 03.1999
- Assisting President with maintaining inventory database.
- Entering equipment purchases, sales, and retired pieces for inventory.
- Organizing physical count of equipment.
Freelance Technician
05.1996 - 11.1998
- Setting-up and striking audio, lighting, and staging equipment.
- Stage Crew Managing for multi-act concerts.
- Décor and Painting for Fashion show events.
Education
Technical Diploma - Theatre Arts
Sheridan College
Oakville, OntarioSkills
- Event coordination
- Project management
- Customer relationship management
- Technical troubleshooting
- Problem solving
- Systems installation, configuration, and upgrading
- Virtual meeting platforms
- Audio-visual support
- Technical documentation
- Effective communication
Education And Specialized Training
- 03/10/25, CTS Certification
- 01/01/24, Microsoft Learning – OneDrive, SharePoint and MS Teams
- 01/01/20, Webex Train the Trainer – Webinars and meetings
- 01/01/00, Level 2 WS&IB Certification Training for Joint Health and Safety Committees, Ontario.
- 01/01/97, National Resources Canada, Pyrotechnic Special Effects Course, London, Ontario.
- 01/01/96, Honours Graduate of Theatre Arts – Technical Diploma Program, Sheridan College, Oakville, Ontario.
Timeline
Project Manager
Rova Unify
12.2024 - Current
System Operation Specialist – Executive Support
Bell Canada
02.2021 - 11.2024
Consultant for Bell Canada - Executive Audio-Visual Support
AVT Canada Ltd.
12.2017 - 02.2021
Hotel and Facilities Operations Manager
AV-Canada Ltd.
03.2008 - 02.2014
Property Manager
AV-Canada Ltd.
07.2005 - 03.2008
Project Coordinator
AV-Canada Ltd.
03.2003 - 07.2005
A/V Service and Installation Customer Representative
Westbury National Show Systems Ltd.
03.1999 - 11.2002
Assistant Crew Booker
07.1998 - 03.1999
Inventory Clerk
02.1998 - 03.1999
Technical Director/Lighting Designer/Stage Manager
Church of the Holy Trinity - “Christmas Story”
01.1997 - Current
Freelance Technician
05.1996 - 11.1998
Technical Diploma - Theatre Arts
Sheridan College