Elizabeth Wong
Richmond,BC
Summary
Dynamic Office Administrator at St. Peter & Paul Catholic Church, skilled in time management and customer engagement. Enhanced operational efficiency through effective scheduling and document management, while supporting financial processes. Proven ability to foster relationships and streamline workflows, contributing to improved organizational performance and member satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
40
40
years of professional experience
Work History
Office Administrator
St. Peter & Paul Catholic Church
09.2023 - 02.2025
- Managed daily office operations, ensuring efficient workflow and communication among staff and parishioners.
- Coordinated scheduling for meetings, events, and appointments to optimize resource allocation.
- Assisted in maintaining accurate records of church activities, membership, and donations using database systems.
- Supported financial processes by preparing invoices and tracking payments for church services and events.
- Developed and implemented filing systems to improve document retrieval and organizational efficiency.
Inside Sales Representative
Richelieu Hardware
01.2010 - 08.2023
- Collaborated with cross-functional teams to streamline sales processes and enhance customer engagement.
- Leveraged CRM systems to manage customer relationships and track sales performance effectively.
- Conducted market research to identify new sales opportunities and inform strategic decision-making.
- Mentored junior team members on best practices in sales techniques and customer interaction strategies.
- Fostered long-term relationships with clients through personalized follow-up communication and support initiatives.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
Guest Service Ambassador
WestJet Airlines
01.2006 - 11.2014
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Facilitated smooth check-in processes using airline-specific software and systems.
- Assisted passengers with baggage handling, ensuring compliance with safety regulations.
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Monitored flight schedules, providing real-time updates to passengers regarding delays or changes.
- Led initiatives to streamline guest services, increasing overall customer satisfaction ratings significantly.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
Product Manager
Indigo Books & Music/Chapters Books
12.1984 - 10.2014
- Led cross-functional teams to develop and launch new product lines aligned with market trends.
- Managed product lifecycle from concept to launch, ensuring timely delivery and quality standards.
- Analyzed customer feedback to refine product features and enhance user experience.
- Collaborated with marketing teams to create effective promotional strategies for new releases.
- Oversaw inventory management processes, optimizing stock levels for new product introductions.
- Mentored junior team members in best practices for product management and development cycles.
- Developed strategic partnerships with vendors to enhance supply chain efficiency and reduce costs.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Liaised with clients to better understand business needs and current market landscape.
- Coordinated project planning and execution with team members and team leads.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Continually maintained and improved company's reputation and positive image in markets served.
Education
Associate of Science - Foods And Nutrition
University of Santo Tomas
Manila, Philippines03-1979
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Bookkeeping
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- Schedule and calendar management
Languages
English
Full Professional
FILIPINO
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Office Administrator
St. Peter & Paul Catholic Church
09.2023 - 02.2025
Inside Sales Representative
Richelieu Hardware
01.2010 - 08.2023
Guest Service Ambassador
WestJet Airlines
01.2006 - 11.2014
Product Manager
Indigo Books & Music/Chapters Books
12.1984 - 10.2014
Associate of Science - Foods And Nutrition
University of Santo Tomas