Elizabeth Wong
Calgary,AB
Summary
Accomplished professional with a diverse background, including West Fraser Timber Ltd., where I enhanced logistics efficiency and documentation accuracy. Adept at fostering cross-cultural collaborations, I excel in delivering service-oriented client support and driving significant improvements in operational processes.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Resorts of the Canadian Rockies
Calgary, Canada
2024.11 - Current
- Acted as main contact for guest inquiries through phone, email, live chat, and in person.
- Processed season pass requests accurately while ensuring secure financial transaction handling.
- Coordinated communication between departments like Food & Beverage, Mountain Operations, and Retail & Rental.
- Promoted and sold resort products and services, enhancing guest experiences.
English Teacher Assistant
Office of Education
Jecheon, South Korea
2021.08 - 2024.08
- Collaborated with Korean teachers to enhance English teaching efforts for both classes and extra-curricular activities.
- Crafted and presented dynamic English lessons tailored to varying proficiency levels.
- Maintained an inviting classroom setting, fostering both learning and participation.
- Consistently monitored academic growth and delivered frequent evaluations of performance, behavior, and crucial areas.
Export Coordinator
West Fraser Timber Ltd
Vancouver, Canada
2019.04 - 2021.07
- Developed efficient shipping routes tailored to customer needs.
- Scheduled and logged all incoming and outgoing deliveries, ensuring precise service records.
- Coordinated with third-party suppliers to arrange sea transportation for goods.
- Delivered daily administrative assistance to logistics teams, enhancing office productivity.
Export Documentation
West Fraser Timber Ltd
Vancouver, Canada
2018.08 - 2019.03
- Collaborated with multiple departments to ensure timely export documentation completion.
- Assessed export documentation for outbound shipments, ensuring correctness and adherence to regulations.
- Maintained accurate records by efficiently handling administrative tasks.
Catering Staff & Bartender
Off to Work
Edinburgh, Scotland
2016.11 - 2018.02
- Worked with diverse clients like cafes, bars, restaurants, convention centres, and hotels to enhance their food and beverage operations.
- Delivered exceptional service with a positive attitude to enrich the guest experience.
- Ensured all workspaces remained clean and safe according to regulatory requirements.
Tour Consultant
Rabbie's Trail Burners Ltd.
Edinburgh, Scotland
2017.03 - 2017.10
- Assessed client travel requirements and arranged suitable tours.
- Handled customer concerns by delivering detailed instructions and maintaining effective communication.
- Addressed customer concerns and escalated critical issues to supervisor.
- Collaborated with team members to achieve target results
Food & Beverage Assistant
Hilton Edinburgh Grosvenor
Edinburgh, Scotland
2016.05 - 2016.11
- Handled high-volume food and drink orders efficiently during peak hours.
- Consistently upheld faultless restaurant conditions through meticulous clearing and resetting of tables.
- Ensured all workspaces met strict cleanliness guidelines in accordance with regulatory requirements.
- Strengthened teamwork through proactive assistance to food and beverage staff during shifts.
Forester
Atlus Geomatics
Edmonton, Canada
2012.05 - 2016.02
- Led a team in securing land use agreements for forestry industry clients.
- Facilitated ongoing client engagement to optimize overall service experience.
- Developed and deployed a framework of SOPs and digital tools to enhance client support.
- Developed and facilitated training programs to enhance team skills.
- Ensured successful project outcomes by providing additional help when necessary.
Education
TEFL Certification -
University of Toronto
01.2016
BSc - Forestry
University of Alberta
01.2011
Skills
- Cross-Cultural Experience
- Administration
- Office Administration
- Service-Oriented Client Support
- Training & Development
- Detail-Oriented Approach
- Administrative Support Proficiency
- Microsoft Word
- Microsoft Excel
Community Service
- THe Drop-In Centre,
- Red Cross, June 2018 to August 2024
- Artlink, Sept 2016 to Feb 2018
- Rapid Fire Theatre, May 2015 to Feb 2016
- St. John Ambulance, Sept 2012 to Nov 2015
Personal Information
Driving License: British Columbia (Canada) Class 5 Driving License
References
References available upon request.
Timeline
Guest Service Agent
Resorts of the Canadian Rockies
2024.11 - Current
English Teacher Assistant
Office of Education
2021.08 - 2024.08
Export Coordinator
West Fraser Timber Ltd
2019.04 - 2021.07
Export Documentation
West Fraser Timber Ltd
2018.08 - 2019.03
Tour Consultant
Rabbie's Trail Burners Ltd.
2017.03 - 2017.10
Catering Staff & Bartender
Off to Work
2016.11 - 2018.02
Food & Beverage Assistant
Hilton Edinburgh Grosvenor
2016.05 - 2016.11
Forester
Atlus Geomatics
2012.05 - 2016.02
TEFL Certification -
University of Toronto
BSc - Forestry
University of Alberta