Elizabeth Welsch
Middletown
Summary
Dynamic and dedicated professional with extensive experience in customer service at Petsmart. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Skilled in cash handling and POS system operation, consistently maintaining a welcoming environment and ensuring client needs are met with empathy and professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Petsmart
01.2022 - 07.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies. Cash Handling etc
Patient Service Representative
Kaiser Permanente
03.2018 - 12.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Pet Groomer
Doggie Right Dog Spa
01.2017 - 02.2018
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
Education
Associate of Science - Nursing
Santa Rosa Junior College
Santa Rosa, CA06-2027
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
- Store opening and closing
- Money handling
- Product knowledge
- Stocking and receiving
- Customer needs assessment
- Conflict resolution
- POS system operation
- Data entry
- Verbal and written communication
- Inventory audits
Certification
Hippa Certified
Timeline
Retail Sales Associate
Petsmart
01.2022 - 07.2025
Patient Service Representative
Kaiser Permanente
03.2018 - 12.2021
Pet Groomer
Doggie Right Dog Spa
01.2017 - 02.2018
Associate of Science - Nursing
Santa Rosa Junior College
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