Elizabeth Voecks
Brentwood
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Technical Operations Supervisor
CSE Insurance Group
11.2008 - Current
- Working with IT on billing and rating problems
- Assist with response to California Department of Insurance Complaints
- UAT - Product and Underwriting rule changes
- Resolving complex service problems
- Trained new team members in-house and outsource teams on department procedures, and systems.
- New Product Launches - UAT and Training Customer Service Team.
Education
No Degree - General
Chabot College
Hayward CalifHigh School Diploma -
Arroyo High School
San Lorenzo CA 06-1978
Skills
- Troubleshooting issues
- Customer service
- Customer support
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Data entry
- Active listening
- Call center experience
- Computer proficiency
- Payment processing
- Staff training
Timeline
Technical Operations Supervisor
CSE Insurance Group
11.2008 - Current
No Degree - General
Chabot College
High School Diploma -
Arroyo High School
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