Elizabeth Ventura
Encino
Summary
Motivated candidate aiming for opportunity that applies competencies, broadens knowledge base, and supports team efforts towards organizational growth, ensuring both personal satisfaction and career progression.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Ncjw La
Canoga Park
10.2019 - Current
- Maintained up-to-date knowledge of company products and services to enhance customer interactions.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
- Supervised daily operations, including shift scheduling and duty assignments.
- Managed customer service inquiries, resolving complaints promptly to promote satisfaction.
- Developed inventory tracking systems, optimizing supply ordering processes as needed.
- Created comprehensive reports on sales trends, inventory levels, and incoming donations.
- Provided guidance and support to junior staff on project objectives and daily tasks.
- Built customer loyalty by fostering strong relationships through effective communication.
- Experience in handling customers directly, and providing phone-based support.
- Developed and maintained a filing system for essential documents, improving office organization.
- Performed data entry tasks into various computer systems accurately and promptly.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist
Beauty Utopia
Eagle Rock
08.2019 - 01.2020
- Updated customer information in databases regularly to ensure accuracy of records.
- Updated and maintained office policies and procedures.
- Scheduled and confirmed appointments for clients and staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Completed basic bookkeeping and document filing.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled incoming and outgoing mail and packages.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
Customer Service Desk Associate
Walmart
Burbank
05.2017 - 06.2019
- Processed payments and issued receipts for purchases of goods and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained up-to-date knowledge of company's return policies and procedures as well as applicable state laws governing the return process.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recorded accurate details about every return transaction including item description, quantity, cost, reason for return.
- Processed wire transfers, money orders, certified checks, bill payments, and other miscellaneous documents related to banking activities.
- Continuously promoted new or existing sales of prepaid cards, gift cards, and store credit cards.
Shift Leader
Pinkberry
Northridge
10.2013 - 09.2016
- Developed promotional strategies to attract more customers during slow periods.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Implemented cost control measures such as portioning food items accurately and minimizing waste.
- Supervised and trained staff on restaurant policies, procedures, and customer service standards.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Provided excellent customer service by greeting guests promptly upon arrival at the restaurant.
- Resolved customer complaints in a professional manner.
- In charge of depositing money, and keeping records of daily profits.
- Determine proper storage methods, identification, and stock location based on environmental factors and the physical capabilities of the facility.
- Took orders via telephone, in person, or online.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA07-2008
Skills
- Inventory management
- Sales analysis
- Customer service
- Staff supervision
- Data entry
- Payment processing
- Conflict resolution
- Effective communication
- Customer relationship management
- Multi-line phone operation
- Adaptability and flexibility
- Multitasking and prioritization
- Spreadsheet tracking
- Proficient in Word, Excel,
- Reception management
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Ncjw La
10.2019 - Current
Receptionist
Beauty Utopia
08.2019 - 01.2020
Customer Service Desk Associate
Walmart
05.2017 - 06.2019
Shift Leader
Pinkberry
10.2013 - 09.2016
High School Diploma -
Van Nuys High School
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