Elizabeth Valle
Escondido
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Owner
Valle cleaning services
Escondido
04.2019 - Current
- Own and operate a professional cleaning business servicing a wide range of clients
- Preform all phases of cleaning properly, sweeping, mopping, vacuuming, emptying trash and bathroom cleaning
- Properly clean all rooms, hallways, bathrooms, living rooms
- Achieved 98% customer satisfaction rating with high profile clients
- Improved efficiency by 20% by introducing innovative cleaning techniques
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Created marketing campaigns to attract new customers.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Partial Payment Specialist
ARS National Services
Escondido
06.2013 - 04.2019
- Determine training needs with the operating staff to gain improvement in performance and quality.
- Conduct, weekly, monthly quarterly and yearly audit inspections with clients, supervisors, and other account representatives to ensure the best quality is being met at clients request.
- Used skip tracing and other techniques to locate debtors
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Provided detailed reports and analyses to management regarding receivables status.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Negotiated payment plans with delinquent accounts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Education
High School Diploma -
Escondido High School
Escondido, CA06-2013
Skills
- Cleaning procedures
- Quality assurance
- Customer relationship management
- Inventory management
- Administrative reporting
- Financial reporting
- Negotiation strategies
- Data entry
- Customer service management
- Revenue growth
Languages
English
Full Professional
Spanish
Professional
Timeline
Owner
Valle cleaning services
04.2019 - Current
Partial Payment Specialist
ARS National Services
06.2013 - 04.2019
High School Diploma -
Escondido High School