Elizabeth Tudor
North York,ON
Summary
Experienced Logistics Manager proficient at monitoring daily operations to deliver relevant information to all major customers and departments. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
22
22
years of professional experience
Work History
Logistics Manager
Freightworld Logistics Inc.
04.2022 - Current
- Facilitated smooth communication between sales, operations, and CEO/Partners to improve overall workflow efficiency.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Composed load sheets to effectively communicate information to agents for new shipments.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Compiled files and invoicing in office to support operations staff working remotely.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Create customer invoices when covering for accounting department.
Operations and Logistics Coordinator
Freightworld Logistics Inc.
10.2017 - 04.2022
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Used job-related software to draft and finalize written correspondence and documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Created bills of lading for customers who required assistance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Executive Assistant
Freightworld Logistics Inc.
06.2013 - 10.2017
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Used advanced software to prepare documents, reports, and presentations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Obtained POD's and delivered to customers along with invoices.
Customer Service Representative
Conway Freight
05.2009 - 06.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Headed the OS&D department (overages, shortages & damages).
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Composed paperwork for return shipments to cross border customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Produced manifests and closed trailers within the system when covering for Dispatch Supervisor.
- Composed paperwork and followed procedure in the proper disposal of damaged Haz mat freight.
Dispatcher
A-Towing
09.2001 - 10.2005
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking for light duty to heavy duty fleet vehicles.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Education
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON06.2019
Skills
- Work Planning and Prioritization
- Logistics Systems
- Shipment Coordination
- Continuous Improvement
- Data Entry
- Customer Service
- Proficient in UFOS, QuickBooks, Excel, Outlook and Word
- Shipment Tracking
- Effective in communication
Languages
English
Full Professional
Volunteer work
Since 2009 I have had the pleasure of being involved in our family charity the Uncle Neil and Friends Annual Toy Drive. Throughout each year we collect toys from various sponsors to donate to children at Christmas. This is done through effective communication and an excellent rapport with our sponsors such as Spin Master, Mastermind Toys and Hasbro to name a few. We finish off each year with a free family friendly concert involving live music, arts and crafts, face painting and a visit from Santa, all organized by my husband and myself. Over the years we have raised almost 400,000 toys and continue to go strong.
Timeline
Logistics Manager
Freightworld Logistics Inc.
04.2022 - Current
Operations and Logistics Coordinator
Freightworld Logistics Inc.
10.2017 - 04.2022
Executive Assistant
Freightworld Logistics Inc.
06.2013 - 10.2017
Customer Service Representative
Conway Freight
05.2009 - 06.2013
Dispatcher
A-Towing
09.2001 - 10.2005
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
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