Hi, I’m
Elizabeth Tovell
Student At University Of Ottawa
Mountain,Ontario
Summary
Dedicated team player with punctual nature and open communication style dedicated to working hard. Offering comprehensive experience in quality of work, efficient preparation and attention to presentation. Polished communicator successful at building long-term relationships by establishing high levels of confidence and trust. Diligent and creative individual possessing excellent cooking and cleanliness skills with a strong knowledge of food safety and quality customer service. Proficient in maintaining well-stocked, organized and clean kitchen/office areas to maximize productivity.
My goal as an employee is to gain experience while enhancing my educational and professional skills in a stable workplace. I aim to solve problems in a creative and effective manner, work with a company that offers a positive atmosphere and develop new skills for the betterment of the organization and myself.
Overview
11
years of professional experience
11
years of post-secondary education
1
Language
Work History
Dundas ManorWinchester, Ontario
Dietary Aid/Cook
06.2020 - Current
Job overview
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Transitioned between breakfast and lunch service.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
Hardstones Bar and GrillKemptville, Ontario
Hostess
09.2018 - 12.2019
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Planned and executed 20+ guest parties by organizing menus, spaces and special requests.
Tim HortonsWinchester, Ontario
Drive-Thru/Cashier
07.2019 - 09.2019
Job overview
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Operated cash register to record transactions accurately and efficiently.
Non Stop Ice Cream ShoppeChesterville, Ontario
Ice Cream Artist
07.2017 - 09.2019
Job overview
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Delivered orders to customers promptly after ice cream was scooped to avoid melting.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Processed sales transactions for cash, debit and credit purchases.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Hillcrest Haven, Ontario
Server/Cleaner/Assistant
09.2011 - 01.2017
Job overview
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Worked with chef to prepare daily food specials and other supplies.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
Education
University of OttawaOttawa, ON
Bachelor of Arts from Psychology And Linguistics
09.2021 - 06.2026
University Overview
- Continuing second year of education in Psychology- Fall 2022
St.Michael Catholic High SchoolKemptville, ON
09.2015 - 06.2021
University Overview
- Awarded Core French Award
- Peer Leader of Grade 10 French Class
- Completed Hospitality and Tourism Course TFJ2O1
- Received Honour Roll 2015-2021
- Member of NBBA -AAA Basketball
- Mustangs Soccer OFSSA Champion
- Member of Mission Competitive Volleyball
Skills
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Additional Information
- Volunteer Experience , Number of Hours: 16 Kemptville, Ontario June 2015 Honor Roll June 2016 Honor Roll September 2017 Honor Roll September 2018 Honor Roll June 2014 Top Female Student (Lapierre award) $50 Bursary June 2016 Core French Award June 2016 Female Basketball Award June 2016 Top Academics (Female) Competitive Basketball Competitive Volleyball Competitive Soccer Piano and Guitar
Timeline
University of Ottawa
Bachelor of Arts from Psychology And Linguistics
09.2021 - 06.2026
Dietary Aid/Cook
Dundas Manor
06.2020 - Current
Drive-Thru/Cashier
Tim Hortons
07.2019 - 09.2019
Hostess
Hardstones Bar and Grill
09.2018 - 12.2019
Ice Cream Artist
Non Stop Ice Cream Shoppe
07.2017 - 09.2019
St.Michael Catholic High School
09.2015 - 06.2021
Server/Cleaner/Assistant
Hillcrest Haven
09.2011 - 01.2017
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