Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabeth Torres

Anaheim

Summary

Dynamic team leader with a proven track record at Glidewell Laboratories, excelling in employee training and quality assurance. Skilled in conflict resolution and strategic planning, I foster collaboration and drive workflow improvements, enhancing team performance and customer satisfaction. Committed to mentoring and empowering staff to achieve operational excellence. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. I am people-oriented, with experience in multi-tasking and organizational skills, bilingual, fluent in English and Spanish, and I can also adapt to any change, with a focus on providing exceptional professionalism in any office or work environment.

Overview

12
12
years of professional experience

Work History

Team Leader

Glidewell Laboratories
Irvine
01.2023 - 05.2025
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Established clear expectations for employees, providing guidance when needed.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Offered training and support to keep team members motivated and working toward objectives.

Quality Control Analyst

Glidewell Laboratories
Irvine
01.2021 - 01.2023
  • Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
  • Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
  • Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
  • Inspected finished goods prior to shipment ensuring conformity with customer requirements.
  • Provided technical support by troubleshooting equipment malfunctions during production runs.
  • Monitored production processes to ensure compliance with established quality control standards.

Night Auditor

Double Tree Hotel By Hilton
Irvine
06.2021 - 08.2021
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Greeted arriving guests and checked them in to their rooms.
  • Documented wake-up requests and set up automatic calls in system.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Case Analyst

Glidewell Laboratories
Irvine
09.2018 - 09.2020
  • Analyzed data collected during investigations or case reviews for accuracy and completeness.
  • Collaborated with colleagues in a team environment to develop effective solutions for clients' needs.
  • Identified opportunities for process improvement within existing systems and procedures.
  • Conducted research and analysis of case materials, including legal documents, to identify relevant facts and issues.

Customer Service Cashier

Rainforest Cafe
Anaheim
03.2015 - 12.2015
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.

Merchandise Associate

Kmart, Sears Holding
Anaheim
02.2013 - 01.2015
  • Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
  • Participated in physical inventories by counting merchandise stored in backroom areas.
  • Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
  • Processed sales transactions quickly and accurately.
  • Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
  • Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Greeted store customers, offered assistance, and thanked each for patronage.

Education

High School Diploma -

La Sierra High School
Fullerton, CA
06-2012

Skills

  • Team building
  • Employee training
  • Conflict resolution
  • Quality assurance
  • Customer service
  • Team supervision
  • Communication skills
  • Relationship building
  • Daily workflow improvement
  • Teamwork and collaboration
  • Leading team meetings
  • Attention to detail
  • Verbal and written communication
  • Strategic planning
  • Cash handling
  • Problem-solving
  • Time efficient

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Team Leader

Glidewell Laboratories
01.2023 - 05.2025

Night Auditor

Double Tree Hotel By Hilton
06.2021 - 08.2021

Quality Control Analyst

Glidewell Laboratories
01.2021 - 01.2023

Case Analyst

Glidewell Laboratories
09.2018 - 09.2020

Customer Service Cashier

Rainforest Cafe
03.2015 - 12.2015

Merchandise Associate

Kmart, Sears Holding
02.2013 - 01.2015

High School Diploma -

La Sierra High School

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