Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

ELIZABETH THOMAS

North York,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

23
23
years of professional experience

Work History

Sales Associate

Linen Chest
10.2021 - 08.2024
  • Assists customers and help to the find the right products to suit their needs.
  • Place orders for customers and assists with pick-ups.
  • Assists with tasks and duties to ensure they are done properly and in a timely manner.
  • Ensure the store is properly cleaned and organized and ready for the days business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Key Holder/Customer Service Rep

Bombay CO.
11.2017 - 12.2018
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Reviewed the incoming orders and assigned work to the Sales Associates to maintain a demanding schedule.
  • Accurately completed paperwork and keep up to date records on daily, weekly, and monthly, sales.
  • Efficiently performs store opening and closing procedures and ensures floats are balanced.
  • Completed employees’ hours to ensure they are paid correctly and on time.
  • Place up to 20 order and schedule up to 10 pick-ups and deliveries for customers daily.
  • Assigned tasks and duties to employees and ensure it is done properly and in a timely manner.
  • Operated POS and processed customers transactions and accept payment by cash, debit and credit cards.

Customer Service Rep / Sales Associate

HDS Retail/LS Travel Retail
10.2008 - 06.2015
  • Assisted customer daily in a retail stores located inside Pearson Airport
  • Trained new employees on company policies and procedures
  • Assisted customers with purchases, suggestions and inquires both in person and on the telephone.
  • Operated cash register and handled large amounts of cash up to $5000.00 on a daily basis.
  • Processed customers transactions by cash, debit and credit card purchases.
  • Performed stores closing and opening procedures and ensures cash register is balanced.
  • Worked with Suppliers to keep healthy stock levels and correct product issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Office Assistant/ Customer Service Rep.

Magic B.M. Trading
01.2004 - 07.2006
  • Answered telephone calls, took messages, and direct messages to appropriate personnel.
  • Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.
  • Organized all company records, including the central file system and special business documents.
  • Filed and retrieved documents, introducing a more efficient filing system that was adopted by the company.
  • Prepared invoices and accepted payments from customers by cash, debit cards, credit cards, cheques and updated customers accounts.
  • Scheduled and confirm appointments for managers with customers.
  • Provided product information to customers, demonstrating strong product knowledge.
  • Greeted visitors and escorted them to their destinations.

Office Assistant

Primerica Financial Services
04.2001 - 09.2002
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel.
  • Communicated with customers and other offices on a regular basis.
  • Greeted visitors and escorted them to their destinations.
  • Assisted senior officers with office duties, filling and making appointments.
  • Managed record keeping system, transferred information from manual to electronic files
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Purchased and maintained office supplies.

Education

Office Administration and Accounting Specialist -

Citi College of Canadian Careers
Mississauga, ON
04.2020

Business Accounting and Marketing

George Brown College
Toronto, ON
06.2002

High School Diploma - undefined

Monsignor Fraser College
Toronto, ON
06.2000

Skills

  • Co-operative team member and works well with others
  • Highly motivated and eager to accept new challenges
  • Proficient in Micro Soft Office
  • Works well independently and with minimal supervision
  • Excellent communication skills and telephone manner
  • Strong knowledge of accounting software such as Simple Accounting and Quick books
  • Customer service

Timeline

Sales Associate

Linen Chest
10.2021 - 08.2024

Key Holder/Customer Service Rep

Bombay CO.
11.2017 - 12.2018

Customer Service Rep / Sales Associate

HDS Retail/LS Travel Retail
10.2008 - 06.2015

Office Assistant/ Customer Service Rep.

Magic B.M. Trading
01.2004 - 07.2006

Office Assistant

Primerica Financial Services
04.2001 - 09.2002

Business Accounting and Marketing

George Brown College

High School Diploma - undefined

Monsignor Fraser College

Office Administration and Accounting Specialist -

Citi College of Canadian Careers

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