Elizabeth Taylor

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Chairman Club 9th place in first year

Collections

• Collect in-house finance accounts
• Skip Tracing
• Repossessions
• Payoff Accounts
• Opening and Closing of accounts
• Lien Registration
• GPS installation and usage

Delivery Coordinator

• Scheduled deliveries, monitored progress and communicated updates to sales staff
• Inspected vehicles for quality before customer pickup
• completed rush deliveries by choosing best and most efficient routes
• supervised shop staff and over all quality

Shop Management

• Keeping timelines for deliveries
• Verifying quality of mechanical repairs as well as detail of vehicles
• Processing warranty claims
• Finding hard to find parts

Other Skills

• Licensing
• Inventory control and entry
• Health and safety Member
• OMVIC license clean record for 20 years

• Maintained and processed invoices, deposits, and money logs
• Completed payroll for employees and maintained detailed records
• tracked expenses an income for business while organizing and maintaining bank statements for Chequing accounts
• reconciled and corrected issues with financial records
• Established QuickBooks accounting system to reflect accurate financial records
• Posted daily receipts and payments
• Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
• Matched purchase orders with invoices and recorded necessary information
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers for in-house accounts
• Have great reviews on Google for my Sales

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Shop Management
• Repossession of in-house vehicles
• Customer escalations and BBB responses
• In-house account management
• Financing input and options
• Sales
• Collections of Customer accounts
• Investment coordinator
• Daily bookkeeping and Quickbooks reconciliation