Elizabeth Takayesu
Sherman Oaks
Summary
Hardworking Key Holder and highly Motivated secretary with excellent communication skills in customer service. Resourceful and result-driven with a passion for growth and efficiency to meet company needs and increase service value for each client. Adept in scheduling appointments, handling incoming calls, filing paperwork,and data entry. Experienced in opening and closing procedures, cash handling, customer assistance and inventory management. Proven ability to multitask and remain optimistic and calm under pressure
Overview
7
7
years of professional experience
Work History
Key Holder
Kiehl's
Sherman Oaks, CA
10.2025 - Current
- Cultivated exceptional customer service skills through consistent engagement with customers.
- Engaged customers in discussions about product features and benefits to enhance purchasing decisions.
- Guided customers through product selection processes, conducted price checks, and handled returns, exchanges, and special order requests.
- Analyzed customer choices and proposed complementary products to optimize purchase satisfaction.
- Designed and implemented visually appealing merchandise displays to facilitate effective product presentation and pricing integrity.
- Managed cash drawer operations and addressed customer inquiries promptly to ensure smooth daily transactions.
- Established effective processes aimed at increasing sales, broadening market presence, and elevating brand visibility.
Key Holder
Goodwill
Sherman Oaks, CA
11.2021 - 12.2024
- Managed cash drawer operations by performing daily counts, balancing receipts, and resolving discrepancies to maintain financial accuracy.
- Oversaw customer interactions to enhance product selection processes. Managed price verification to ensure accurate transactions. Coordinated returns, exchanges, and special orders to improve customer satisfaction.
- Managed opening, closing, and register operations to ensure compliance with business requirements.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft.
- Supported store manager in achievement of store goals and KPIs.
- Instructed new team members on essential key-holding tasks, encompassing store operational procedures, transaction handling, and maintaining high customer service standards.
- Addressed customer complaints in alignment with company policy, ensuring consistent satisfaction.
Receptionist
Advanced Access control
Van nuys, CA
01.2019 - 02.2020
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Education
High School Diploma - Psychology
Los Angeles valley collage
valley GlenHigh School Diploma - undefined
Birmingham charter high school
Van Nuys06.2021
Skills
- Customer service
- Cash handling
- Verbal and written communication
- store recovery processes
- Opening and closing coordination
- File management
- Time management
- Multitasking and prioritizing
- Inventory and stocking
- Problem-solving abilities
- Flexible schedule
- Computer skills
- Product demonstrations
Timeline
Key Holder
Kiehl's
10.2025 - Current
Key Holder
Goodwill
11.2021 - 12.2024
Receptionist
Advanced Access control
01.2019 - 02.2020
High School Diploma - undefined
Birmingham charter high school
High School Diploma - Psychology
Los Angeles valley collage