Summary
Overview
Work History
Education
Skills
Community Involvement
Accomplishments
References
Timeline
Generic

ELIZABETH TAIWO

Edmonton,Canada

Summary

Proactive and dedicated professional with extensive coaching and leadership expertise targeting a challenging Branch Leader position, focused on cultivating talent development and staff retention while enhancing productivity, client satisfaction, loyalty, financial performance, and brand strength to realize overarching vision.

Overview

14
14
years of professional experience

Work History

Branch Manager

Royal Bank of Canada
Edmonton, Canada
03.2022 - Current
  • Implemented proactive practice management strategies, increasing Net Promoter Score and business success.
  • Nurtured strong client relationships, achieving exceptional business outcomes.
  • Motivated team members to inspire growth and cultivate loyalty, enhancing overall effectiveness.
  • Encouraged innovative thinking among team members to achieve established objectives.
  • Elevated employee engagement through strategic talent management and career planning initiatives.
  • Coached team members on collaboration skills to foster effective partnerships within RBC.
  • Secured substantial new client acquisitions while establishing lasting connections with centres of influence.

Assistant Branch Manager

Royal Bank of Canada
03.2020 - 03.2022
  • Coached advisors in utilizing digital tools to enhance client experiences.
  • Organized care huddles to improve advisor skills and identify growth opportunities.
  • Elevated sales performance through rigorous practice management routines.
  • Resolved client concerns promptly and with confidence at the first point of contact.
  • Upskilled branch associates to achieve proficiency benchmarks within seven months.
  • Eliminated operational risks, significantly reducing business losses.
  • Championed community events to drive new client acquisition efforts.
  • Accumulated over 10 years of experience in the banking industry as an Assistant Branch Manager.

Financial Advisor/Banking Advisor

RBC Royal Bank of Canada
11.2013 - 03.2020
  • Attracted and grew relationship with high value personal and corporate business clients
  • Provided credit, lending, investment and digital advice to clients that led to excellent client experience
  • Maintained and grew the client portfolio with a continuous focus on business acquisition and development
  • Delivered an exceptional client experience to ensures client needs are met
  • Proactively collaborated with RBC partners to help clients meet their financial goals
  • Delivered business growth includes new client acquisition as well as growing and deepening existing client relationships
  • Leveraged technology and educated business clients on innovative cash management such Moneris, ADP and digital tools
  • Demonstrated and Educate clients with the use of digital banking (mobile, ATM, online banking) and on boarding clients to My Advisor which resulted in memorable client experience, drive sales and retain business
  • Mentors for Financial and Banking Advisors Interns
  • RBC Royal Performance Silver Award
  • Multiple quarterly RBC Royal Performance Award
  • Branch Mortgage retention champion

Account Service Representative

RBC Royal Bank of Canada
03.2011 - 12.2013
  • Processed corporate deposits and responded to customer initiated contacts in high volume fast and efficient service
  • Corporate EFT/Wire transfers for champion
  • Provide professional and attentive service to clients by accurately completing core business banking needs
  • First point of contact in resolving customer business banking customer inquiries
  • Making referral to partners delivered superior clients service experience by going above and beyond client’s expectation
  • Promoted client loyalty through attention to detail and relationship-building

Education

Master of Business Administration (MBA) -

Edinburgh Napier University
Scotland
06.2024

Bachelor of Commerce - Major in Accounting

Lagos State University
Lagos
01.2005

Skills

  • Strong practice management routine
  • Relationship building
  • Self-driven
  • Business development and planning
  • Customer-centric
  • Risk assessment and mitigation
  • Client acquisition strategies
  • Performance accountability
  • Strong interpersonal
  • Analytical and critical thinking
  • Financial analysis
  • Problem-solving skills
  • Team player
  • Digital savvy

Community Involvement

  • Instructor, Junior Achievement Northern Alberta and Territories
  • Cabinet Member, RBC AB&T Black Professional Network
  • Cabinet Member, RBC NextGen
  • Mentor at Edmonton Region Immigrant Employment Council (ERIEC)
  • Volunteering and Leader in Church

Accomplishments

2024 RBC Convention Recipient Award

2023 Leadership Model Award

2019 RBC Royal Performance Silver Award

Multiple quarterly RBC Royal Performance Award

Edmonton South Market Hiring Committee for Financial Advisors

References

References available upon request.

Timeline

Branch Manager

Royal Bank of Canada
03.2022 - Current

Assistant Branch Manager

Royal Bank of Canada
03.2020 - 03.2022

Financial Advisor/Banking Advisor

RBC Royal Bank of Canada
11.2013 - 03.2020

Account Service Representative

RBC Royal Bank of Canada
03.2011 - 12.2013

Master of Business Administration (MBA) -

Edinburgh Napier University

Bachelor of Commerce - Major in Accounting

Lagos State University

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ELIZABETH TAIWO