Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

ELIZABETH STEPHENS

Prince Rupert,BC

Summary

Proven track record in hospitality and retail environments, notably at Aleeda Motel, where I streamlined cleaning processes to enhance efficiency without compromising quality. Skilled in bathroom maintenance and demonstrating exceptional organizational abilities, I effectively managed inventory and improved guest satisfaction. My dedication to excellence and strong communication skills have consistently elevated customer service standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Aleeda Motel
Prince Rupert, British Columbia
06.2024 - Current
  • Eliminated used linens from rooms and arranged their transfer to the designated laundry section.
  • Implemented standardized cleaning processes for reduced room servicing time, preserving excellence in hotel's standards.
  • Managed inventory according to projected client demands.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Communicated guest complaints, safety hazards, and maintenance problems to supervisor right away.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Replaced dirty linens with clean items according to established standards of quality control.

Busser/Waitress

Highliner Plaza
Prince Rupert, British Columbia
03.2014 - 02.2019
  • Assisted in cleaning and setting tables.
  • Reset tables swiftly to maintain efficient table turnover
  • promoted to waitress after 6 months

Customer Service/Cashier

Salvation Army Thrift Store
Prince Rupert, British Columbia
06.2011 - 08.2013
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • I was responsible to sort and price clothing, items etc

Stock Clerk/cashier

The Dollar Store
Prince Rupert, British Columbia
05.2008 - 07.2010
  • Participated in store setup during its opening.
  • Held position of cashier clerk on a full-time basis.
  • I stocked items on shelves
  • completed inventory & associated paperwork when orders came in
  • all order entries were put into point of sale system individually

Skills

  • Bathroom maintenance
  • Linen replacement
  • Vacuuming and sweeping
  • Sorting and washing laundry
  • Cart management
  • Dusting furniture

Certification

  • Food Safe Certification
  • Serving it Right Certification

References

References available upon request.

Timeline

Housekeeping Room Attendant

Aleeda Motel
06.2024 - Current

Busser/Waitress

Highliner Plaza
03.2014 - 02.2019

Customer Service/Cashier

Salvation Army Thrift Store
06.2011 - 08.2013

Stock Clerk/cashier

The Dollar Store
05.2008 - 07.2010
  • Food Safe Certification
  • Serving it Right Certification

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ELIZABETH STEPHENS