Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Spencer

Mission Viejo

Summary

Dynamic professional with a proven track record at Hy-Vee, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective conflict resolution and efficient POS operations. Demonstrated reliability and strong work ethic while managing high-volume transactions, contributing to increased sales and improved customer loyalty.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

3
3
years of professional experience

Work History

Cashier/Sales Associate

Hy-Vee
10.2022 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers daily.
  • Assisted customers with inquiries, providing excellent service and support.
  • Collaborated with team members to ensure smooth store operations.
  • Learned safety protocols for handling cash and operating equipment.
  • Adapted quickly to high-volume environments while maintaining accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Engaged with customers to understand their needs and offer tailored recommendations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Production Manager

Sioux Falls Savoy Theatre
02.2023 - 04.2024
  • Oversaw daily theater operations, ensuring smooth performances and guest satisfaction.
  • Coordinated logistics for set design and technical setups for productions.
  • Implemented safety protocols, ensuring compliance with industry standards.
  • Organized community outreach programs to increase visibility within the local arts scene and encourage greater public engagement.
  • Assisted in recruiting, hiring and training of team members.

Education

Certificate of Technical Studies - Theatre Costuming

Saddleback College
Mission Viejo, CA
01-2027

High School Diploma -

Lincoln High School
Sioux Falls, SD
05-2025

Skills

  • Customer service

  • Customer assistance

  • Work ethic and integrity

  • Patience and empathy

  • Time management skills

  • Money handling

  • Reliability and punctuality

  • Order taking

  • Professionalism and courtesy

  • Conflict resolution

  • POS system operations

  • Complex Problem-solving

Languages

English
Native or Bilingual
French
Limited Working
Russian
Professional Working

Timeline

Production Manager

Sioux Falls Savoy Theatre
02.2023 - 04.2024

Cashier/Sales Associate

Hy-Vee
10.2022 - 08.2025

Certificate of Technical Studies - Theatre Costuming

Saddleback College

High School Diploma -

Lincoln High School

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Elizabeth Spencer