Elizabeth Smiley
Ventura,CA
Summary
Goal-oriented Operations Director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
29
29
years of professional experience
Work History
Director of Admissions and Partner
Influential U
01.2012 - Current
- Review Applications, conduct interviews and orientations.
- Balance all programs between website / CRM / Program Management Google Sheets.
- Manage all Zoom sessions and Feedback reports.
- Manage and design all conferences and retreats.
Consultant/Owner
Success for Hire
06.2009 - Current
- Served as an Accountability Coach.
- Worked with small business owners to enhance effectiveness and double productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Recruiter/Contractor
Game Recruiter
09.2008 - 05.2009
- Recruited artists, designers, producers, etc., for various video game companies.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Regional/Center Manager- Florida Center
Landmark Education
05.2007 - 05.2008
- Accountable for hiring, training, and managing a 9-person staff with over 500 volunteers.
- Oversaw sales, marketing, finances, and operations of a $2.2 million center serving Florida and Jamaica.
- Produced multiple large weekend courses, seminars, workshops, and events monthly.
- Developed leaders and mentored volunteers into leadership roles.
International Project Manager
Landmark Education
06.2006 - 05.2007
- Traveled to centers in Philadelphia, New York, and Melbourne, Australia to oversee management functions.
- Responsible for hiring, training, and managing staff.
- Managed volunteer staff and ensured centers adhered to company standards and policies.
Center Manager- Philadelphia, PA
Landmark Education
02.2002 - 06.2006
- Led the growth of the center from an $89,000 to a $1.2 million producing office.
- Fully accountable for a 4-person staff serving Southeastern Pennsylvania and Southern New Jersey.
- Responsible for P&L, staff training, development, hiring, and volunteer mentoring.
Staff Member- Philadelphia, PA
Landmark Education
10.1996 - 02.2002
- Performed various staff positions, overseeing the registration and completion of over 100 programs for 15,000 people.
- Managed and produced all programs during this period.
Skills
- Powerful, Effective and Results Oriented Attitude
- Management Experience
- Volunteer Recruitment and Development
- Motivational and Empowerment Skills
- Mentoring, Team building, and Leadership
- Revenue Growth
- Successful Event Production
- Project management
- Relationship building
- Time management abilities
- Excellent communication
- Professional demeanor
- Multitasking Abilities
- Interpersonal skills
- Teamwork
- Program development
- Personnel management
- Operational efficiency
- Process documentation
- Onboarding design
- Operations coordination
- Collaborative mindset
- Results orientation
- Customer service
- Microsoft office
- Scheduling
- Program management
- Online learning platforms
- Problem-solving abilities
- Teamwork and collaboration
- Training facilitation
Timeline
Director of Admissions and Partner
Influential U
01.2012 - Current
Consultant/Owner
Success for Hire
06.2009 - Current
Recruiter/Contractor
Game Recruiter
09.2008 - 05.2009
Regional/Center Manager- Florida Center
Landmark Education
05.2007 - 05.2008
International Project Manager
Landmark Education
06.2006 - 05.2007
Center Manager- Philadelphia, PA
Landmark Education
02.2002 - 06.2006
Staff Member- Philadelphia, PA
Landmark Education
10.1996 - 02.2002