Elizabeth Sheffield
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Summary
Dynamic Safety Supervisor at Transdev Transportation with a proven track record in accident prevention and safety program development. Expert in hazard identification and safety training, fostering a culture of compliance and proactive risk management. Recognized for enhancing workplace safety through targeted campaigns and effective communication, ensuring a secure environment for all employees.
Overview
13
13
years of professional experience
Work History
Safety Supervisor
Transdev Transportation
06.2022 - Current
- Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
- Participated in safety meetings by answering questions from staff members.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored safety practices of new and existing employees.
- Conducted thorough risk assessments for new projects, ensuring all necessary precautions were taken to maintain worker safety.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Developed targeted safety campaigns aimed at reducing specific types of incidents within the organization.
Medical Front Office Receptionist
United Therapy Network
03.2019 - 05.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Pomona Valley Hospital
12.2012 - 03.2019
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Optimized appointment scheduling to maximize doctor availability.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Education
General Studies
El Monte High School
El Monte, CA06-1988
Skills
- Accident prevention
- Safety program development
- Implementing safety policies
- Hazard identification
- Safety training development
- Safety program assessments
- Meeting participation
- Incident investigation
- Company policy compliance
- Accident reporting
- Emergency response planning
- Safety audits
Accomplishments
- Streamlined the communications process for incident reporting which resulted in 98% improvement in positive outcomes.
- Supervised team of 400 staff members.
- Documented and resolved Drive Cam which led to lower Accidents .
Languages
English
Full Professional
Timeline
Safety Supervisor
Transdev Transportation
06.2022 - Current
Medical Front Office Receptionist
United Therapy Network
03.2019 - 05.2022
Medical Receptionist
Pomona Valley Hospital
12.2012 - 03.2019
General Studies
El Monte High School
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