Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Sayer

Vernon,BC

Summary

Dynamic professional with a proven track record at TD Canada Trust, excelling in customer service and problem-solving. Enhanced customer retention through innovative strategies and streamlined complaint resolution. Skilled in cash handling and team leadership, fostering collaboration to achieve exceptional customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Sales Associate

Vernon Optometry
Verdun, QC
09.2024 - Current
  • Helped Patients choose frames
  • Looked at Patients prescription and fitted them in the correct lenses
  • Put glasses orders through the ordering system
  • Ran insurance details
  • Took payments
  • Took all the correct measurements

Manager Of Customer Experience

TD Canada Trust
Vernon, BC
03.2009 - 03.2023
  • Streamlined complaint resolution procedures, reducing average time taken to address concerns raised by customers significantly.
  • Optimized resource allocation by conducting regular audits on staffing levels and skill sets required for various tasks, ensuring optimal productivity at all times.
  • Achieved increased levels of customer retention through diligent monitoring and addressing of potential issues before they escalated into larger problems.
  • Led a team of customer service representatives, ensuring efficient resolution of client issues and inquiries.
  • Enhanced customer satisfaction by implementing innovative strategies in customer experience management.
  • Designed and implemented comprehensive training programs for staff to enhance their skills in handling diverse customer needs.
  • Built customer confidence by actively listening to concerns and giving resolutions.
  • Trained and motivated new associates on daily routines to sustain business productivity.
  • Handled cash on a daily basis
  • Did over the counter transactions
  • Did problem resolution
  • Opened and closed the branch

Education

High School

Sydney Smith High School
Hull, United Kingdom

College

JHP College
Hull, United Kingdom

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Cash register operation
  • Cash handling accuracy
  • Sales expertise

Languages

English
Native or Bilingual

Timeline

Sales Associate

Vernon Optometry
09.2024 - Current

Manager Of Customer Experience

TD Canada Trust
03.2009 - 03.2023

High School

Sydney Smith High School

College

JHP College
Elizabeth Sayer