Elizabeth Sapone
Newmarket,Canada
Summary
Resourceful Retail Assistant Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategy development. Excels in communication, leadership, and problem-solving to enhance team performance and achieve retail objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager in Training
Lush Handmade Cosmetics
Newmarket, Ontario
03.2022 - Current
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Trained new hires and focused on their individual development plans with coaching and celebration.
- Created an environment that fostered a strong customer experience, associate experience, and operational excellence.
- Prepared weekly schedules to verify proper floor coverage.
- Modeled curiosity and open-mindedness when managing performance individually, with authenticity and accountability prioritized within our team.
- Educated customers and associates on our brand values through community engagement and other initiatives.
- Developed strategies while adapting and evolving to motivate associates in order to increase productivity levels.
- Monitored inventory levels and assisted with weekly inventory control and shipment.
- Assisted in financial forecasting and budgeting processes, alongside the store manager.
- Live with purpose through active commitment to maintaining a diverse team, and creating and fostering an inclusive environment.
General Manager
Indigo Books and Music
Markham, Ontario
09.2021 - 02.2022
- Established successful and efficient business strategies that enabled company growth of 5% YTD.
- Cultivated an environment that promoted authentic employee and customer experiences.
- Developed a high-performing leadership team with consistent coaching and fierce conversations.
- Achieved a decrease of 25% in the staff turnover rate within 9 months.
- Enhanced customer loyalty by implementing customer-facing initiatives, resulting in an increase in customer satisfaction ratings of 5%.
- Ensured that leadership and store staff schedules were fully optimized to drive sales and productivity.
- Developed strategies for increasing sales and improving customer service.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Analyzed financial data to identify areas of improvement for profitability.
Talent and Business Operations Manager
Sephora
Newmarket, Ontario
12.2016 - 09.2021
- Managed all training-related functions within the store
- Maintained a close partnership with the Store Manager and Education partners to develop and execute ongoing training and development
- In Partnership with the Store Manager, we lead our team to the 'Elevate our Talent Award' in 2019 for excellence in retention and performance plans for development
- Lead the operations of the store
- Ensured execution of all operations-focused processes for the store as per company standard
- Complex Business Analysis for a 10 million dollar, B volume location
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed scheduling, training and inventory control.
- Conducted job interviews, evaluated candidates, and recommended hiring decisions.
- Ensured that leadership and store staff schedules were fully optimized to drive sales and productivity
- Consistent retention of 75-85% yearly
Skincare/Education Lead
Sephora
Markham, Ontario
01.2013 - 12.2016
- COSA (Cosmetic Outstanding Service Awards) finalist.
- Ensured all team members properly execute Sephora's selling model.
- Close partnership with the skincare specialist to address client-related issues and feedback.
- Provided consistent coaching for performance management-related situations, and offered timely feedback for improvement.
- Assisted with the creation of educational material in partnership with Education Partners.
Skincare Associate
Sephora
Scarborough, ON
09.2012 - 01.2013
- Determined the client's needs and suggested relevant products by using Sephora's selling model.
- Encouraged clients to try on the product by providing in-depth skincare consultations, while educating the client.
- Assisted in training and educating fellow team members.
- Ensured compliance with sampling policies and procedures.
- Values in Action winner in expertise.
Education
Theatre Arts -
Canadore College
North Bay, OntarioDrama and Dance Teacher Education -
Brock University
St. Catherines, OntarioSkills
- Scheduling
- Payroll Management
- Talent Acquisition
- Managing a team of 50
- Merchandise Planning
- People Development
- Business Acumen
- Organization and Planning
- Problem Solving
- Strong Attention to Detail
- Business reporting
- Strategic selling
- Store growth planning
- Building brand awareness
Awards
- Sephora Canada - Elevate our Talent Award, 2019
- COSA Finalist, 2013
- Numerous District Awards, Sephora Upper Canada Mall, including recognition in Retention, Conversion, Loss Prevention and Overall Store Performance, 2015-2019
Certification
- Standard First Aid + CPR Level C
Timeline
Manager in Training
Lush Handmade Cosmetics
03.2022 - Current
General Manager
Indigo Books and Music
09.2021 - 02.2022
Talent and Business Operations Manager
Sephora
12.2016 - 09.2021
Skincare/Education Lead
Sephora
01.2013 - 12.2016
Skincare Associate
Sephora
09.2012 - 01.2013
Theatre Arts -
Canadore College
Drama and Dance Teacher Education -
Brock University