Elizabeth Santamaria
Napa
Summary
Committed and proficient in interacting with others in a team. Great at following directions and contributing to work towards a set goal. Knowledgeable team member and trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
10
10
years of professional experience
Work History
Service Assistant
Darioush Winery
06.2023 - 03.2025
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Hospitality Supervisor
Compline Wine bar and Restaurant
10.2022 - 04.2023
- Provided highest quality customer service standards by anticipating customer needs.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Resolved guest problems and complaints to improve overall satisfaction.
- Trained newly hired employees regarding company policies and procedures.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Took reservations according to room vacancy and duration of stay.
- Informed guests of local dining, entertainment and leisure options.
- Kept track of guest payments, documentation and reservations using computer programs and databases.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Trainer
MOD Pizza
10.2020 - 09.2022
- Trained newly hired top talent to fill key positions and maximize productivity.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
School Leadership Team Member
Layla
08.2015 - 06.2020
- Exploring our Inner Leader.
- Mentoring 3rd and 5th graders.
- Community projects/service.
- College career readiness and community service Interpersonal Communication — Peer support.
- Shared mission of organization with public through successful community outreach and marketing strategies.
- Worked with school administrators to determine course needs and set frameworks.
Cashier
Heritage Eats
09.2019 - 02.2020
- Fast-paced working environment.
- Server, Food prep and cleaning.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Verified customer identification for alcohol or tobacco purchases.
Education
Certificate - Wine
Napa Adult School
Napa, CA9th-11th Grade -
Napa High School
Napa, CABusiness
Napa Valley College
Napa, CA05.2025
High School Diploma -
New Technology High School
Napa, CA06.2020
Skills
- Brand building and awareness
- Training initiatives
- POS systems
- Issue resolution
- Customer assistance
- Advanced Spanish Speaking ability
- Continuous development
- Dining customer service
- Regulatory compliance
- Multitasking and Prioritization
Languages
Spanish
Native/ Bilingual
Education and Training
true
Timeline
Service Assistant
Darioush Winery
06.2023 - 03.2025
Hospitality Supervisor
Compline Wine bar and Restaurant
10.2022 - 04.2023
Trainer
MOD Pizza
10.2020 - 09.2022
Cashier
Heritage Eats
09.2019 - 02.2020
School Leadership Team Member
Layla
08.2015 - 06.2020
9th-11th Grade -
Napa High School
Business
Napa Valley College
High School Diploma -
New Technology High School
Certificate - Wine
Napa Adult School
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