Self-motivated with proven leadership and organizational skills. Seeking to obtain a position that challenges and provides me the opportunity to reach my full potential professionally and personally, utilizing my abilities and years of experience in an organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity, and honesty.
Overview
20
20
years of professional experience
Work History
Account Manager / Risk Management
Guardsmark/Allied Universal/Capital Group
Irvine
10.2012 - Current
Talent Acquisition
Payroll Management
Manages Account and leads employees
Manages Personnel’s Schedule
Introduces and enforces new rules, regulations
and protocols
Provides excellent Customer Service
Professional phone etiquette
Creates, Submits and Closes Work Orders and requests
Addresses all emails on Outlook in a timely and professional manner and directs them to the appropriate personnel
Addresses the needs of all employees, Associates, Contractors and Vendors
Monitors and maintains live camera coverage
Assists and responds rapidly with Medical and Fire alarm Emergencies
Assist with new employee training
Meets projects deadlines
Multitasks
Assigns and distributes tasks to employees
Great communication skills, follows up on incidents, requests and concerns with the appropriate personnel
Review and revises completed work
Data entry
Dispatcher
Provides support to the Client and Employees
Monitors and resolves unusual and suspicious activities
Conducts inspections of day-to-day equipment to ensure it is operational
Conducts Inventory
Problem Solving
Excellent Attention to Detail
Manager
McDonald’s
Los Alamitos
08.2006 - 10.2008
Provided customer service
Conducted customer transactions
Prepared customer orders to standard
Maintained the restaurant clean for customers and employees
Took and Resolved customer complaints
Supervised team members during shifts
Office Aide
City of Hawaiian Gardens
Hawaiian Gardens
07.2005 - 04.2006
Answered all office phone calls
Filed office paperwork
Data entry
Basic office functions: Copying, scanning, and faxing
Provided Customer Service
Clerk
LMC Security Solutions
Hawaiian Gardens
10.2008
Counting and separating large amounts of money
Data Entry
Conduct customer transactions
Provided customer service
Answered all office phone calls and directed them to appropriate department
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Risk Management, Process and Compliance Manager at CITIGYM DEVELOPMENT AND INVESTMENT SERVICES JOINT STOCK COMPANYRisk Management, Process and Compliance Manager at CITIGYM DEVELOPMENT AND INVESTMENT SERVICES JOINT STOCK COMPANY