ELIZABETH ROWLAND
Toronto,Canada
Summary
Highly skilled leadership, leveraging over 25 years of extensive experience within the banking sector, brings me outstanding leadership expertise, team dynamics, excellent planning, quality assurance, release management and execution activities with successful Project deliverables. Exceptional ability to work on multiple software applications and projects in parallel, managing competing priorities and meeting committed deadlines. Experience in developing and implementing continuous improvement programs. A highly motivated, results-oriented, self-confident, and very organized individual who is easily adaptable to changes. Works with the highest degree of personal drive, integrity, and passion for improving the quality of the process effectively and efficiently. ACHIEVEMENTS: Several commendations from Senior Management, including from the Director of RBC Cyber Security, RBC Retail Banking, Global Banking, and Commercial Banking.
Overview
33
33
years of professional experience
13
13
Certifications
Work History
BA
Scotia Bank – CIAM
06.2022 - Current
- Prepared Business Requirements for Stargate Platform (FIDO2) Authentication with WebAuthN leveraging the Biometric, Password-less, MFA protocols
- Yubikey UBS, Auth0 authentication
- Engaged in the daily meeting with Vendors on Stargate Use Cases
- Collaboration and Transformation with Commercial Banking and Retail banking stakeholders globally
- Collaborate with Business partners and vendors
- Captured and updated action items from business stakeholders
- Delivered weekly CA PPM stats for approval.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
QA Lead /QA Analyst
RBC T&O Enterprise Application
12.2009 - 09.2017
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Calibrated instruments and scales in production area and quality lab.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Led Migration Retail Banking quality-assurance projects and enhanced productivity, realizing 50% increase in profits.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Minimized costs and maximized returns resulting in $1.6mm savings.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
QA Lead
RBC - DWS Enterprise & International Application, O
11.2009 - 09.2017
- Effectively lead multiple, broad, and highly complex teams from different companies on projects which are diverse in scope
- Prepared and planned estimation of testing impact and effort required for small and medium Software Change Request (SCR) Managed and planned the non-functional requirements testing and operational acceptance testing planning
- Managed data profiles and data quality assessment activities for Data Migration Testing Collaborated with third-party Business associates testing team to cross-reference their test cases with RBC test scenarios
- Managed test execution, defect management, re-plan the test execution based on the daily traceable metrics, as a result, does not impact the production environment (e.g., file transmission scheduling), meet information security/privacy policies/guidelines
- Managed and reviewed Functional test cases designed by the test team to ensure tractability of Business requirements are met
- Created QA milestone plan presentation and delivered to Project stakeholders and clients before Master Test Plan Completion
- Managed multiple software application projects such as KOFAX, DWS, EFORMS, PEGA 6, FATCA, TANDEM, and GDS and delivered on time with little or no issues within the QA team
- Effectively managed team in delivery of test planning, preparation and execution activities as a result of a successful budget and timeline
- Collaborated with various teams including developers, database administrators, and middleware; led successful fast-tracked product releases with onshore and offshore team members
- Partnered with the Project Management Team to determine project phases, testing resource allocation, and set project timelines; created Team/Stakeholder Presentations on test execution and delivery
- Authored detailed Master Test Plans, including graphic diagrams, project specifics, and timelines
- Directed Projects ranging from 2 Years to 2 Weeks; overseeing multiple phases, budgetary responsibility, and QA analysis/testing costs ranging from $12,000 to $2,000,000)
- Developed and executed regression, production migration, and critical issues including patch-test plans and test cases; resulting in significant support to Teams, reducing overall costs, and timely delivery
- Created detailed Test plans to check the functionality of Application for Stakeholder Approval
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods and procedures to meet compliance requirements.
Business System Analyst
Royal Bank
07.2007 - 12.2009
- Organized system operating procedures to strengthen controls.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Helped deploy system enhancements to improve field operations.
- Enhanced and reconstructed computer systems to increase efficiency.
Business System Analyst
RBC Information Security, T&O
07.2007 - 11.2009
- Documented clear project requirements that communicated user's needs for the best functionality results
- Managed Business Project Share Point Site and Connect Sites, updated and uploaded final version signed off documents; promoting information accessibility and work effectiveness
- Led UAT from small to large projects arranged from $50,000 to $2mm
- Developed process and guideline documentation for Business and Branches
- Developed and executed UAT End to end test cases for Retail Banking, Infrastructure applications, and Enterprise and International Software applications
- Collected data from various sources, transform the data depending on business rules/needs and load the data into a destination database
- Review QA test cases based on business requirements to ensure functional test cases are covered and provided sign-off
Client Support Analyst
RBC Global Services
08.1999 - 08.2007
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided suggestions for process, application or documentation improvement.
- Interacted with team members across departments to research and resolve customer issues.
Client Implementation Officer
RBC Global Services
10.1995 - 08.1999
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Skills
MS AccessMS VisioMS SQLWindows 10HTMLPowerPointWEBAUTHNETLPEGADocument WorkflowGDSMVPE-formsSDLCOLBAPIAUTH0SeleniumHP ALM 12JenkinsShare PointSAP/SASTPAJAVA ScriptsPYTHON 36HP SM9/JIRAAgile MethodologyDashboardFST, UATBATTSOVPNIOS
Accomplishments
- Agile Management Framework (AMF) - Practitioner's Primer
- Cloud Fundamentals
- Finding Ambiguities in Requirement
- VOLUNTEER
- Diagnostic Imaging EIM - Markham Stouffville Hospital: Assisting with the daily flow of EIM tasks such as filing, extracting referrals, burning CDs for customers/clients, and sorting urgent referrals as required
- Assisting with pickup and delivery of urgent referrals within the hospital
- Assisting with internal and external calls
- Backup support to the staff
- Senior Social Member - St Patrick Catholic Church: Volunteers prepare and serve the sandwiches and desserts, set up and clean up the hall for the social, provide the music during the social, and drive the seniors to the parish
- Social Justice Member – St Patrick Catholic Church: Activities include the Development and Peace Action in the fall, the out of the parish Out of the Cold Cooking Program and the children’s Backpack Program each spring, and the Fair Trade product sales monthly
- We operate on a strong value of shared leadership with various individuals coordinating different projects and preparing and leading our meeting reflections
- The Society of Saint Vincent de Paul - Mission is to live the Gospel message by serving Christ in those in need in the local community with love, respect, justice, and joy
- Members of the Society visit families in their homes to provide emergency assistance by way of food, clothing, and furniture, giving those in need access to necessities
- Saint Vincent de Paul serves and ministers to all the poor, making no distinctions of creed, ethnic or social background, health, gender, or political opinions
- Meals ON Wheels Organization, Toronto, ON
- UNITED WAY Greater Toronto, Toronto ON
- WORLD VISION, Markham ON
Certification
Computer Science & Accounting ~ ICS - Ryerson University
Timeline
BA
Scotia Bank – CIAM
06.2022 - Current
QA Lead /QA Analyst
RBC T&O Enterprise Application
12.2009 - 09.2017
QA Lead
RBC - DWS Enterprise & International Application, O
11.2009 - 09.2017
Business System Analyst
Royal Bank
07.2007 - 12.2009
Business System Analyst
RBC Information Security, T&O
07.2007 - 11.2009
Client Support Analyst
RBC Global Services
08.1999 - 08.2007
Client Implementation Officer
RBC Global Services
10.1995 - 08.1999
Computer Science & Accounting ~ ICS - Ryerson University
Foundational Learning Path Certification for Cloud
Software Testing Foundations
Risks, Assumptions, Constraints, and Issues for QA – online
Authentic Leadership
Persuasive Communication
Business Process Testing
Operational Risk Management
HP Application Lifecycle Management (HPALM 12)
Introduction to Risk Management
Project Management Framework and Systems Development Life Cycle for BAs/BSAs
Systems Development Life Cycle for TSA's
Advanced Web Authoring: Java