Elizabeth Rojas
Porterville
Summary
Dynamic professional with a strong background in customer service and kitchen support. Expertise in conflict resolution and effective communication, ensuring high customer satisfaction during peak periods.
Overview
11
11
years of professional experience
Work History
Kitchen Assistant
Valley Life Charter Schools
Visalia
2025.08 - Current
- Assisted in meal preparation and assembly for student lunches.
- Maintained cleanliness and organization of kitchen equipment and supplies.
- Supported food safety practices by monitoring storage temperatures.
Customer Care Representative
T-Mobile Call Center
Kingsburg
2022.09 - 2024.06
- 30+calls per day.
- Assisted customers with inquiries about products and services.
- Guided customers through troubleshooting mobile device problems.
- Resolved billing issues using customer management software.
- Handled escalated calls with professionalism and empathy.
Patient Access
Sierra View Medical Center
Porterville
2021.02 - 2022.09
- Answering phone calls, making copies.
- Printing Schedules for surgeries and procedures.
- Following guidelines and safety procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Caregiver
Private in-home care
Porterville
2015.01 - 2020.08
- Assist in daily life activities.
- Log information onto Log book.
- Handed patients their medications.
Student Nutrition Services
Porterville Unified School District
Porterville
2015.04 - 2020.03
- Managed inventory of kitchen supplies and equipment.
- Supported team members during high-volume meal periods.
- Followed safety and sanitation guidelines consistently.
- Operated kitchen equipment for food production tasks.
- Checked temperatures of freezers, refrigerators and heaters to ensure proper functioning.
- Practice Food safety.
- Adaptability.
Education
High School Diploma -
Porterville Adult School
Porterville, caSkills
- Adaptability
- Bi-lingual
- Food safety
- Inventory management
- Time management
- Effective communication
- Conflict resolution
- Service orientation
- Critical thinking
- Kitchen staff coordination
- Safe food handling
- Billing resolution
- Call handling
- Customer service
References
References upon request
Timeline
Kitchen Assistant
Valley Life Charter Schools
2025.08 - Current
Customer Care Representative
T-Mobile Call Center
2022.09 - 2024.06
Patient Access
Sierra View Medical Center
2021.02 - 2022.09
Student Nutrition Services
Porterville Unified School District
2015.04 - 2020.03
Caregiver
Private in-home care
2015.01 - 2020.08
High School Diploma -
Porterville Adult School