Elizabeth Rojas
Norwalk,CA
Summary
Retail professional with proven track record in driving sales and elevating customer experiences. Highly skilled in team collaboration and consistently achieving results. Reliable and adaptable, known for strong leadership and effective communication skills.
Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.
Overview
8
8
years of professional experience
Work History
Retail Sales Lead
Build A Bear Workshop Inc
08.2024 - Current
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Coordinated staff schedules efficiently to optimize coverage during peak hours while adhering to labor budget constraints.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
Restaurant General Manager
Taco Bell
11.2016 - 06.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
Education
No Degree -
Cerritos College
Norwalk, CAHigh School Diploma -
John Glenn High School
Norwalk, CA06-2016
Skills
- Store operations
- Task delegation
- Customer service
- Driven work ethic
- Sales team leadership
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Lead
Build A Bear Workshop Inc
08.2024 - Current
Restaurant General Manager
Taco Bell
11.2016 - 06.2024
No Degree -
Cerritos College
High School Diploma -
John Glenn High School
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