Elizabeth Reed
Woodlake
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Family Health Care Network. Skilled in HIPAA Compliance and providing compassionate support, adept at improving patient flow by over 30%. Excels in medical terminology and patient-focused care, ensuring high levels of patient satisfaction and confidentiality.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Family Health Care Network
07.2021 - 07.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Cashier Assistant
State Foods Supermarket
08.2016 - 07.2021
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
Warehouse Packer
Wawona Packing
04.2016 - 07.2016
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
Receptionist
Personal Solutions
01.2016 - 01.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Medical Assistant
Personal Solutions
09.2015 - 11.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients.
Medical Assistant
Mednation Inc
06.2014 - 07.2015
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
Receptionist
CSET
06.2009 - 08.2009
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Science - Licensed Vocational Nurse
San Joaquin Valley College
Visalia, CA11.2024
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
Visalia, CA06.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical Terminology
- Data Entry
- Patient-focused care
- Clinical Documentation
- Direct Patient Care
- Procedure Assistance
- Reliable team player
- Electronic Medical Records
- CPR
- Immunization Administration
- Specimens collection and processing
- Patient Assessments
- Insurance Verification
- Maintaining confidentiality
- Compassionate caregiver
- Medical office administration
- Professional Bedside Manner
- Reliable transportation
- Companionship and emotional support
- Insurance Claims
- Foley placement and care
- Wound care
- Tracheostomy Care
- Data collection
- Ostomy Care
- Nebulizer/Oxygen Care
- Medication Administration
Timeline
Medical Assistant
Family Health Care Network
07.2021 - 07.2023
Cashier Assistant
State Foods Supermarket
08.2016 - 07.2021
Warehouse Packer
Wawona Packing
04.2016 - 07.2016
Receptionist
Personal Solutions
01.2016 - 01.2016
Medical Assistant
Personal Solutions
09.2015 - 11.2015
Medical Assistant
Mednation Inc
06.2014 - 07.2015
Receptionist
CSET
06.2009 - 08.2009
Associate of Science - Licensed Vocational Nurse
San Joaquin Valley College
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
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