Elizabeth Ramos
Lancaster
Summary
Dynamic operations leader with a proven track record at Innovation Education Inc., excelling in project and budget management. Skilled in conflict resolution and employee onboarding, I have successfully enhanced productivity and fostered collaborative environments, ensuring exceptional service delivery to over 250 students daily while managing a diverse team of 50+.
Overview
18
18
years of professional experience
Work History
Director of Operations
Innovation Education Inc.
Quartz Hill
10.2024 - Current
- Direct daily operations of 7 program locations, servicing 250+
students every day. - Provide leadership, insight, and oversight to 50+employees.
- Prepare staff work schedules and assigned team members to specific duties.
- Manage the hiring and onboarding of new employees, ensuring knowledge acquisition of various company programs.
- Act as HR, mediating conflicts among staff and volunteers, fostering a collaborative work environment and maintaining employee and volunteer files while ensuring strict confidentiality.
- Improve productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Act as liaison for our contract partners including two city governments, and local charter schools to facilitate student programming
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Office Manager
Innovation Education Inc.
Quartz Hill
03.2014 - 01.2018
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
Paraeducator, Special Education
Westside Union School District
Palmdale
12.2007 - 03.2014
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Supported classroom teachers in creating a positive learning environment for all students.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Participated in professional development workshops related to special education topics such as autism spectrum disorder, dyslexia or attention deficit hyperactivity disorder.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
Education
Bachelor of Arts - Psychology
California State University, Northridge
Northridge 05-2014
Skills
- Project management
- Budget management
- Staff scheduling
- Employee onboarding
- Conflict resolution
- Customer service
- Operations oversight
- Employee scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Director of Operations
Innovation Education Inc.
10.2024 - Current
Office Manager
Innovation Education Inc.
03.2014 - 01.2018
Paraeducator, Special Education
Westside Union School District
12.2007 - 03.2014
Bachelor of Arts - Psychology
California State University, Northridge
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