Elizabeth Pulino
Lincoln
Summary
Dynamic Assistant with a proven track record at Crown Trophy Pleasanton, excelling in customer service and data entry. Enhanced client satisfaction through timely support and streamlined database management. A fast learner adept at multitasking, I effectively organized digital files and improved operational efficiency, contributing to a more productive work environment.
Overview
13
13
years of professional experience
Work History
Virtual Assistant
Crown Trophy Pleasanton
03.2022 - Current
- Organized and maintained digital files for efficient access and retrieval.
- Communicated with clients via email and phone to address inquiries promptly.
- Managed data entry tasks while ensuring accuracy and attention to detail.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
Sales Administrator
Ray Morgan Company/UBEO
09.2012 - 09.2021
- Processed sales orders and managed documentation for accuracy and timely fulfillment.
- Utilized CRM software to track leads, manage customer information, and enhance sales strategies.
- Streamlined reporting processes to enhance visibility of sales performance metrics across teams.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Education
Bachelor of Arts - Sociology, Criminal Justice, Psychology
California State University, Stanislaus
Turlock, CA06-2027
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Document preparation
- Spreadsheet management
- Report generation
- Fast learner
- Multitasking and time management
- Database entry
Timeline
Virtual Assistant
Crown Trophy Pleasanton
03.2022 - Current
Sales Administrator
Ray Morgan Company/UBEO
09.2012 - 09.2021
Bachelor of Arts - Sociology, Criminal Justice, Psychology
California State University, Stanislaus
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