Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elizabeth Prydatka

Ottawa,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess/Server

Pub Italia
Ottawa, Ontario
05.2022 - 07.2024
  • Managed reservations and waitlists effectively, optimizing table turnover and minimizing wait times during busy periods.
  • Managed up to 10 tables simultaneously, ensuring prompt and accurate order delivery, which improved table turnover rates during peak hours.
  • Successfully upsold menu items and daily specials, contributing to increased overall restaurant revenue.
  • Proactively addressed guest concerns, significantly enhancing customer satisfaction.
  • Regular attendance at workshops, tastings, and industry events to expand knowledge of emerging culinary techniques and drink trends, enhancing the ability to provide tailored guest recommendations.

Customer Service Representative/Operations

Indigo Books and Music
Kanata, Ontario
06.2022 - 01.2024
  • Assisted customers in locating books and recommending titles based on individual interests and preferences, resulting in increased customer satisfaction.
  • Managed transactions efficiently through various tendering programs. (Ie. shopify, online order)
  • Engaged with customers through book discussions and events, building a community of readers and enhancing customer loyalty.
  • Collaborated with team members to create a positive and supportive work environment, contributing to overall store success.
  • Worked early hours to ensure merchandise was stocked according to aesthetic plans, requiring a keen eye for visual presentation and store layout.
  • Organized and maintained store displays, highlighting new arrivals and seasonal promotions to attract customer interest.

Barista Shift Supervisor

Morning Owl Coffeehouse
Kanata, Ontario
08.2018 - 06.2023
  • Prepared and served a variety of espresso-based drinks, ensuring consistency and adherence to quality standards.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Ensured high-speed and efficient service through out the day.
  • Ensured compliance with health department regulations related to food handling practices.

Education

Bachelor of Arts - Philosophy, English Literature

University of Toronto
Toronto, ON
06-2024

Graduate Certificate - Paralegal Studies

Algonquin College
Ottawa, ON

Skills

  • Calm Under Pressure
  • Collaboration
  • Time Management
  • Supervision and leadership
  • Interpersonal Communication
  • Excellent Communication
  • Analytical and Critical Thinking
  • Attention to Detail

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Professional

Certification

  • Smart Serve Certified
  • Food Handler Certified

Timeline

Customer Service Representative/Operations

Indigo Books and Music
06.2022 - 01.2024

Hostess/Server

Pub Italia
05.2022 - 07.2024

Barista Shift Supervisor

Morning Owl Coffeehouse
08.2018 - 06.2023

Bachelor of Arts - Philosophy, English Literature

University of Toronto

Graduate Certificate - Paralegal Studies

Algonquin College

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Elizabeth Prydatka