Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Prather

Alpine

Summary

Dynamic and results-driven professional with extensive experience, excelling in customer service and team management. Proven track record in training staff and enhancing operational efficiency. Strong mathematical skills and a friendly demeanor foster positive guest experiences while ensuring compliance with regulations. Committed to achieving goals and promoting a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Table Games Dealer

Sycuan Casino Resort
06.2021 - Current
  • Dealt various table games, ensuring adherence to rules and regulations for fair play.
  • Managed game flow, maintaining optimal player engagement and satisfaction throughout shifts.
  • Trained new dealers on game procedures, enhancing team performance and service quality.
  • Monitored player behavior, identifying and addressing potential issues to promote a safe environment.
  • Conducted cash transactions accurately, balancing tables at end of shifts for accountability.
  • Collaborated with management to implement process improvements, increasing efficiency in gaming operations.
  • Provided exceptional customer service, resolving conflicts and inquiries to enhance guest experiences.
  • Maintained knowledge of game variations and strategies, adapting quickly to changing gaming trends.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Learned and followed company procedures to maintain consistency and standards.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
  • Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.

Food and Beverage Supervisor

Jamul Casino
12.2015 - 07.2020
  • Supervised daily operations of food and beverage services, ensuring compliance with health and safety regulations.
  • Coordinated staff schedules, optimizing resource allocation for peak service times.
  • Trained and developed team members on customer service standards and operational procedures.
  • Implemented inventory control processes to minimize waste and streamline supply management.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Conducted regular quality checks on food presentation and beverage preparation standards.
  • Collaborated with kitchen staff to design seasonal menus that aligned with guest preferences.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics.

Education

No Degree - Biology

California State University Channel Islands
Camarillo, CA
01-2030

No Degree - Table Games And Roulette

The Casino Institute
San Diego
01-2021

Skills

  • Reliability and punctuality
  • Friendly, positive attitude
  • Excellent customer service
  • Multitasking
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Schedule development
  • Organizational skills
  • Money handling expertise
  • Team player mentality
  • Patience and composure
  • Memory retention
  • Strong mathematical skills
  • Conflict mediation
  • Attention to detail

Timeline

Table Games Dealer

Sycuan Casino Resort
06.2021 - Current

Food and Beverage Supervisor

Jamul Casino
12.2015 - 07.2020

No Degree - Biology

California State University Channel Islands

No Degree - Table Games And Roulette

The Casino Institute

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Elizabeth Prather