Elizabeth Phan
Garden Grove
Summary
I'm a passionate and customer-driven hospitality professional with experience in high-volume dining environments, from handling the front of house at Silk Noodle Bar to cooking and serving at Tastea. What I love most about this work is connecting with people and providing them with exemplary service. Whether it be taking a tedious order, smoothing over a tough complaint, or memorizing a regular customer's order, great service starts with patience, positivity, and clear communication.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Supervisor/Cook
Tastea
Westminster
01.2024 - Current
- Achieved operational goals and enhanced productivity by leading team effectively.
- Promoted teamwork and open communication, fostering a positive work environment.
- Conducted performance evaluations, providing constructive feedback to improve team capabilities.
- Resolved conflicts and addressed concerns to maintain high morale among employees.
- Supported daily operations, ensuring efficiency in task completion by assisting team members.
- Maintained cleanliness and organization of workspace to comply with health and safety standards.
- Executed cash handling procedures, processing transactions accurately while balancing cash drawer.
- Prepared high-quality beverages and food items according to standardized recipes for consistency.
- Monitored inventory levels, and coordinated with procurement to ensure adequate supplies for operations.
Waitress
Silk Noodle Bar
Westminster
05.2022 - 01.2023
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained a clean, organized dining environment, ensuring compliance with health and safety regulations.
- Accurately handled cash and credit transactions while balancing cash drawers at shift end.
- Managed multiple tables simultaneously, prioritizing customer needs and optimizing service flow.
- Resolved customer complaints swiftly to enhance dining experience and foster loyalty.
- Conducted side work, including cleaning, stocking, and preparation for service.
- Fostered team-oriented atmosphere through effective communication and support during peak hours.
Education
Bachelor of Arts - Psychology
California State University of Long Beach
Long Beach 05-2027
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2023
Skills
- Effective communication
- Conflict resolution
- Customer service
- Team collaboration
- Time management
- Adaptability
- Cash handling
- Attention to detail
- Staff training
- Inventory management
Languages
English
Native/ Bilingual
Vietnamese
Limited
Korean
Elementary
Certification
Food Handler Certification (January 2024 -January 2027)
Timeline
Supervisor/Cook
Tastea
01.2024 - Current
Waitress
Silk Noodle Bar
05.2022 - 01.2023
Bachelor of Arts - Psychology
California State University of Long Beach
High School Diploma -
Fountain Valley High School