Elizabeth Perez
Paramount
Summary
Dynamic Barista Shift Supervisor at Starbucks with a proven track record in cash handling accuracy and staff motivation. Enhanced customer satisfaction through proactive problem-solving and effective scheduling strategies. Recognized for fostering teamwork and maintaining high operational standards, resulting in a positive work environment and repeat business.
Overview
16
16
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
02.2018 - Current
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Developed staff scheduling strategies to enhance coverage during peak hours.
- Trained and mentored new baristas in beverage preparation and service standards.
Hostess Manager
Enrique's Mexican Restaurant
08.2016 - 04.2018
- Developed and implemented efficient reservation systems to improve operational efficiency.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
Barista Shift Supervisor
Starbucks
08.2010 - 12.2016
- Supervised daily operations of high-volume coffee shop, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new baristas in beverage preparation and service standards.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed staff scheduling strategies to enhance coverage during peak hours.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Bakery Manager
Enjoyable Edibles
03.2014 - 04.2016
- Oversaw daily bakery operations, ensuring high-quality product consistency and adherence to health standards.
- Managed inventory control, reducing waste through effective stock management practices.
- Developed and implemented new recipes, enhancing product offerings to meet customer preferences.
- Established and enforced safety protocols, promoting a secure working environment for all employees.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Hostess Manager
Enrique's Mexican Restaurant
06.2009 - 11.2011
- Managed seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored new staff on customer service protocols and restaurant policies.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Education
No Degree -
Arizona State University
Tempe, AZ06-2027
Skills
- Cash handling accuracy
- Equipment troubleshooting
- Staff motivation
- Scheduling coordination
- Adaptability to change
- Food safety compliance
- POS system operation
- Team collaboration
- Customer service
- Inventory controls
- Attention to detail
- Critical thinking
Languages
Spanish
Professional Working
Timeline
Barista Shift Supervisor
Starbucks
02.2018 - Current
Hostess Manager
Enrique's Mexican Restaurant
08.2016 - 04.2018
Bakery Manager
Enjoyable Edibles
03.2014 - 04.2016
Barista Shift Supervisor
Starbucks
08.2010 - 12.2016
Hostess Manager
Enrique's Mexican Restaurant
06.2009 - 11.2011
No Degree -
Arizona State University